Joshua Henri
Aubrey,TX
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Support Technician
Galleon Virtual Services
10.2021 - Current
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to telephone, email and in-person inquiries regarding technical operation, use and repair.
- Configured hardware and granted system permissions to new employees.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided basic end-user troubleshooting and desktop support.
Shift Manager
Pizza Hut
11.2019 - 08.2021
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Kept employees operating productively and working on task to meet business and customer needs.
- Excelled in every store position and regularly backed up front-line staff.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Warehouse Associate
Aldi Warehouse
03.2020 - 06.2020
- Worked safely around moving machinery.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
Pizza Delivery Driver
Pizza Hut
02.2019 - 08.2019
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Enhanced company's image by complying with uniform and appearance standards to contribute to atmosphere of teamwork and professionalism.
- Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
- Addressed issues and resolved customer complaints to establish trust and reliability.
Carhop Server
Sonic Drive In
02.2016 - 08.2018
- Balanced orders on trays weighing over 15 lbs and delivered them to cars.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Inspected dishes and utensils for cleanliness.
Education
High School Diploma -
Braswell High School
Aubrey, TX05.2018
Skills
- User Training Expertise
- Repair Expertise
- Issue Resolution
- Software and Hardware Issues
- Accurate Money Handling
- Verbal and Written Communication
- Delegating Work
- Customer Service
Timeline
Support Technician
Galleon Virtual Services
10.2021 - Current
Warehouse Associate
Aldi Warehouse
03.2020 - 06.2020
Shift Manager
Pizza Hut
11.2019 - 08.2021
Pizza Delivery Driver
Pizza Hut
02.2019 - 08.2019
Carhop Server
Sonic Drive In
02.2016 - 08.2018
High School Diploma -
Braswell High School
Similar Profiles
JIMI LAUXMANJIMI LAUXMAN
Manager at Pink GalleonManager at Pink Galleon
Madison SweeneyMadison Sweeney
Senior Consultant at Galleon AdvisorsSenior Consultant at Galleon Advisors
David RubensteinDavid Rubenstein
President & CEO at Galleon AdvisorsPresident & CEO at Galleon Advisors