Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Joshua Hernandez

Newport Beach,CA

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Loan Officer

The Mortgage Company
03.2020 - Current
  • Developed strong relationships with customers through high levels of customer service.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Collaborated with other departments to promptly process loan applications.
  • Examined customer loan applications for loan approvals and denials.
  • Negotiated loan terms to provide favorable outcomes for both customers and lenders.
  • Advised clients on mortgage, education and personal loans.
  • Evaluated loan requests and documents to verify accuracy and completeness.

Shift Lead Manager

Dave's Hot Chicken
01.2022 - 07.2023
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Set overall vision and provided team leadership.
  • Completed after shift review reports to remind supervisors of completed work.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.

Loan Officer Assistant to Loan Officer

Statewide Funding
02.2018 - 02.2020
  • Answered inquiries and provided superior customer service to clients.
  • Set up files using loan officer checklist and submitted on-time for processing.
  • Communicated with customers daily to request information and complete paperwork.
  • Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
  • Assisted with timely loan closing and funding activities with efficient management of task checklists.

Food Server

Panini Cafe
04.2015 - 04.2018
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Restocked supplies during downtime to continue meeting customer demand for products and services.
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.

Manager

Casa Del Camino Hotel
05.2017 - 03.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and implemented business strategies to achieve business goals and stay competitive.

Education

No Degree -

Irvine Valley College
Irvine
2010

High School Diploma -

Trabuco Hills High School
07.2009

Skills

  • FHA Loan Processes
  • Client Relations
  • Oral and Written Comprehension
  • DRE NMLS License
  • Leading Employees
  • Verbal and Written Communication in both English and Spanish
  • Cash Handling
  • POS Systems Operations
  • Process Monitoring

Accomplishments

  • Developed prospects for new loans by conducting 1,000 weekly cold calls.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.


  • Repeatedly commended by superiors for excellent customer service.

Certification

NMLS LICENSE

Languages

Spanish
Native or Bilingual

Timeline

Shift Lead Manager

Dave's Hot Chicken
01.2022 - 07.2023

Loan Officer

The Mortgage Company
03.2020 - Current

Loan Officer Assistant to Loan Officer

Statewide Funding
02.2018 - 02.2020

Manager

Casa Del Camino Hotel
05.2017 - 03.2018

Food Server

Panini Cafe
04.2015 - 04.2018

No Degree -

Irvine Valley College

High School Diploma -

Trabuco Hills High School

NMLS LICENSE

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Joshua Hernandez