Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Help Desk Specialist
Ellie Mental Health
Mendota, MN
01.2024 - Current
Provided technical assistance and support for incoming queries related to computer systems, software and hardware.
Resolved user issues in a timely manner via remote access or onsite visits.
Configured, maintained and troubleshot printers, laptops, desktops and other peripherals.
Installed operating systems, software applications and system upgrades according to established procedures.
Assisted users with installation of application packages as needed.
Collaborated with other IT teams such as Networking and Security during projects.
Developed training materials and procedures or trained users in proper use of hardware or software.
IT Help Desk Technician
Corporate Technologies
Eden Prairie, MN
06.2022 - 01.2024
Promote a high level of customer satisfaction by answering incoming calls and providing end-user technical support
Active Directory Management computers and user accounts including account modification, password resets, and accounting onboarding & disabling