Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Hernandez

Fridley,MN

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Help Desk Specialist

Ellie Mental Health
Mendota, MN
01.2024 - Current
  • Provided technical assistance and support for incoming queries related to computer systems, software and hardware.
  • Resolved user issues in a timely manner via remote access or onsite visits.
  • Configured, maintained and troubleshot printers, laptops, desktops and other peripherals.
  • Installed operating systems, software applications and system upgrades according to established procedures.
  • Assisted users with installation of application packages as needed.
  • Collaborated with other IT teams such as Networking and Security during projects.
  • Developed training materials and procedures or trained users in proper use of hardware or software.

IT Help Desk Technician

Corporate Technologies
Eden Prairie, MN
06.2022 - 01.2024
  • Promote a high level of customer satisfaction by answering incoming calls and providing end-user technical support
  • Active Directory Management computers and user accounts including account modification, password resets, and accounting onboarding & disabling
  • Provide O365 administration for MSP customers
  • General computer & server issues
  • Printing/scanner issues
  • Basic network connectivity troubleshooting (VPN, router, switch)
  • Basic business application support

Forklift Operator

International Paper
Minneapolis, MN
01.2022 - 06.2022
  • Operated or tended to automatic stacking, loading, and packaging machines
  • Maneuvered forklift safely using appropriate load rates and maintained clear visibility of work areas
  • Completed cycle counts and monthly inventory
  • Coordinated team member movements based on current needs, avoiding safety concerns, or delays

Education

High School Diploma -

Champlin Park High School
Champlin, MN
06.2019

Skills

  • Software and hardware issues
  • Hardware components
  • Connectivity software
  • Help Desk Support
  • Basic MDM skills
  • Organizational Skills
  • LAN/WAN
  • Apple software and hardware
  • Network support
  • Remote support
  • Ticketing systems

Timeline

Help Desk Specialist

Ellie Mental Health
01.2024 - Current

IT Help Desk Technician

Corporate Technologies
06.2022 - 01.2024

Forklift Operator

International Paper
01.2022 - 06.2022

High School Diploma -

Champlin Park High School
Joshua Hernandez