Joshua Hernandez

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Consulted with customers to assess needs and propose optimal solutions.
• Generated revenues yearly and effectively capitalized on industry growth.

-Organized 22 employees with there day to day duties, by calling each and everyone of them every morning.

-Billed all extra work done beyond contracted work.

-Overlooked architectural plans to figure out the amount of drywall needed for different houses. Then put a cost together for billing purposes.

-Went out into the field to oversee houses and employees

• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Developed and implemented strategies to increase customer satisfaction and engagement.
• Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
• Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
• Safety Team leader
• Front end cashier
• Worked in multiple departments, Lumber, Building material, Garden, Electrical, Plumbing and Kitchen and Bath