Diana Gomez
Tumwater
Summary
Professional with strong background in customer service and food preparation, equipped to excel in team-oriented environments. Skilled in maintaining high standards of cleanliness, efficiency, and safety while adapting to changing operational needs. Known for reliability, effective communication, and focus on delivering quality results.
Overview
18
18
years of professional experience
Work History
Crew Member
Wendy's
02.2024 - Current
- Delivered exceptional customer service, ensuring satisfaction during high-volume periods.
- Operated kitchen equipment efficiently to prepare food items according to safety standards.
- Maintained cleanliness and organization of workstations, contributing to a safe environment.
- Assisted in training new crew members on standard procedures and best practices.
Day Porter
Tishman Speyer
06.2021 - 01.2024
- Assisted in restocking supplies and ensuring availability of essential items for operations.
- Maintained cleanliness of facilities through routine inspections and proactive maintenance tasks.
- Engaged with visitors, providing assistance and maintaining a welcoming atmosphere throughout the facility.
- Promoted a healthy work environment by sanitizing frequently touched surfaces regularly.
- Ensured timely completion of duties through effective time management and prioritization skills.
Deli Clerk
Pink Dot
06.2021 - 06.2022
- Provided exceptional customer service, ensuring satisfaction and loyalty.
- Operated deli equipment safely and efficiently, maintaining high standards of hygiene.
- Assisted in inventory management, tracking stock levels to minimize waste.
- Trained new staff on food safety protocols and deli procedures.
- Greeted customers at counter to fulfill requests and answer questions.
Wait Staff Member
Tu Madre
01.2017 - 01.2021
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to streamline food delivery and minimize wait times.
- Cultivated warm relationships with regular customers.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Bussed and reset tables to keep dining room and work areas clean.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
Dietary Aide
Broadway Manor Care Center
12.2012 - 12.2016
- Assisted in meal preparation and presentation, ensuring adherence to dietary guidelines.
- Supported nutritional needs of residents by accurately following individualized meal plans.
- Maintained cleanliness and organization of kitchen and dining areas for optimal efficiency.
- Communicated effectively with team members to coordinate meal service and address dietary concerns.
Customer Service Cashier
Ross Dress for Less
01.2009 - 11.2012
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in locating products and resolving inquiries.
- Maintained accurate cash drawer, ensuring compliance with cash handling procedures.
- Trained new staff on operational policies and customer service standards.
Shift Leader
SUBWAY®Restaurants
11.2007 - 12.2008
- Supervised daily operations, ensuring compliance with food safety and quality standards.
- Trained and mentored staff in customer service and sandwich preparation techniques.
- Managed inventory levels, optimizing stock to reduce waste and improve efficiency.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Education
High School Diploma -
Los Angeles High School
Los Angeles, CA07-2009
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Safe food handling
- Safety awareness
- Positive company representation
Timeline
Crew Member
Wendy's
02.2024 - Current
Day Porter
Tishman Speyer
06.2021 - 01.2024
Deli Clerk
Pink Dot
06.2021 - 06.2022
Wait Staff Member
Tu Madre
01.2017 - 01.2021
Dietary Aide
Broadway Manor Care Center
12.2012 - 12.2016
Customer Service Cashier
Ross Dress for Less
01.2009 - 11.2012
Shift Leader
SUBWAY®Restaurants
11.2007 - 12.2008
High School Diploma -
Los Angeles High School