Joshua Hernandez
Merced,CA
Summary
Dynamic retail professional with a proven track record at Sunrun, excelling in customer service and relationship building. Skilled in upselling strategies and product knowledge, I consistently achieved sales goals while enhancing customer satisfaction. Adept at teamwork and problem-solving, I fostered loyalty through exceptional service and effective communication.
Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.
Overview
8
8
years of professional experience
Work History
Retail Sales Associate
Sunrun
04.2024 - Current
- Assisted customers with product selection and provided knowledgeable recommendations.
- Educated customers on solar energy products and their benefits, fostering informed purchasing decisions.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to create attractive merchandise displays and promotions.
Production Associate
Tesla
07.2023 - 01.2024
- Operated machinery to assemble products efficiently and ensure quality standards.
- Conducted regular inspections of production lines to identify and resolve issues promptly.
- Collaborated with team members to maintain a clean and organized workspace.
- Assisted in the training of new associates on safety protocols and operational procedures.
Retail Sales Associate
AutoZone
03.2018 - 11.2023
- Maintained accurate inventory levels through regular stock checks and replenishment.
- Processed transactions efficiently using point-of-sale systems to enhance customer experience.
- Addressed customer inquiries and resolved issues promptly to ensure satisfaction.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Consultant
Sunrun
03.2021 - 07.2023
- Analyzed client needs to develop tailored solutions for business challenges.
- Collaborated with cross-functional teams to enhance project outcomes and streamline operations.
- Conducted research and gathered market intelligence to support strategic decision-making.
- Prepared comprehensive reports summarizing findings and recommendations for clients.
- Supported project management efforts through effective planning and coordination of tasks.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
Retail Sales Associate
Sunrun
03.2019 - 03.2021
- Participated in training new associates, sharing best practices for customer engagement and sales techniques.
- Greeted customers and helped with product questions, selections, and purchases.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Education
High School Diploma -
Golden Valley High
Merced, CA04-2011
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Customer assistance
- Cash handling
- Customer engagement
- Retail sales
- Product knowledge
- Relationship building
- Professional appearance
- Store maintenance
- FLUENT IN [LANGUAGE]
- Sales expertise
- Interpersonal and written communication
- Upselling strategies
- Suggestive selling
- Promotional events
- Customer follow-up
- Verbal and written communication
Accomplishments
- Achieved sales by completing leads and appoappointmens with accuracy and efficiency.
Languages
Spanish
Full Professional
Work Preference
Work Type
Full TimeTimeline
Retail Sales Associate
Sunrun
04.2024 - Current
Production Associate
Tesla
07.2023 - 01.2024
Consultant
Sunrun
03.2021 - 07.2023
Retail Sales Associate
Sunrun
03.2019 - 03.2021
Retail Sales Associate
AutoZone
03.2018 - 11.2023
High School Diploma -
Golden Valley High