Joshua Hiatt, MBA
Lone Tree,Colorado
Summary
Data Driven Problem Solver completing a rigorous Data Bootcamp in preparation to launch my new career in Data Science. Ready to maximize years of leadership and communication experience to combine with newly acquired skills to solve challenging business problems.
www.linkedin.com/in/joshua-hiatt-mba
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Manager, Product Management
Ryder
03.2023 - Current
- Promoted to develop and execute profit-building programs within Ryder’s Asset Management Team to improve customer satisfaction, enhance product performance goals, and align with key business objectives across all departments and levels of the organization.
- Created monthly dashboard reporting to track new vehicle order cancellations, enabling enhanced visibility for senior leadership. Increased transparency drove a 51% decrease in monthly cancellation volumes.
- Led a cross-functional analysis to identify opportunities amidst the recession within company's 4,000-vehicle surplus and rental fleets. Interviewed key stakeholders across finance, pricing, procurement, compensation, and asset management to recommended strategies to Sales team to turn surplus assets into profit.
Regional Claims Manager
Ryder
05.2017 - 03.2023
- Promoted to build, operate, and lead internal physical damage claims department from the ground up. Recruited, trained, and managed a team of 7 direct reports.
- Created standardized business rules and documentation to successfully transition a team of 18 adjusters to new claims software.
- Increased nationwide monthly claims efficiency by 400% through process optimization initiatives including workflow standardization, adjuster role specialization, case assignment balancing, etc.
Operations Management Trainee
Ryder
11.2015 - 05.2017
- Selected to participate in the manager in training program with a goal to improve workflow and logistics for a Ryder repair facility.
- Scaled fleet operations by 33% through strategic asset acquisition and tactical workforce expansion, uplifting unit count from 450 to 600 with zero loss of efficiency or quality standards.
- Pioneered optimization of company-wide heavy equipment maintenance operations, creating development of an integrated inventory, service and scheduling platform that drove dramatic reductions in repair cycle times.
Syndicated Loan Accountant
CoBank
09.2014 - 05.2015
- Managed servicing of commercial lending portfolio, processing payments and disbursements for syndicated loans while ensuring accurate interest and fee accruals.
- Oversaw a large portfolio of 150 highly complex commercial loans for 30 top-tier clients, the largest and most sophisticated book of business.
Commercial Loan Processor | Senior Banker
Wells Fargo
06.2010 - 09.2014
- Streamlined banking operations by leading the paperless transition for transactions, loans, and payments.
- Surpassed sales and service objectives for deposit, lending, and investment products for 10 straight quarters, demonstrating consistent high performance.
- Achieved best-in-class customer satisfaction levels, receiving the highest possible rating on 20 client surveys within a 1-year period, earning recognition for providing exemplary service.
Education
MBA - Business Administration
University of Colorado Denver
Aurora, CO06.2017
Bachelor of Arts - History
University of Colorado Denver
Aurora, CO06.2008
Skills
- Data Science
- Data Analysis
- Python
- EDA
- Modeling
- Supervised/Unsupervised Learning
- Feature Engineering
- Machine Learning
- SQL
- Tableau
- Excel
- GitHub
- Scrum Master
- Management
- Shop Operations
- Asset Management
- Insurance Claims
- Banking
Certification
- Professional Scrum Master I (Scrum.org)
- Data Science Bootcamp (Springboard)
- Tableau
Timeline
Senior Manager, Product Management
Ryder
03.2023 - Current
Regional Claims Manager
Ryder
05.2017 - 03.2023
Operations Management Trainee
Ryder
11.2015 - 05.2017
Syndicated Loan Accountant
CoBank
09.2014 - 05.2015
Commercial Loan Processor | Senior Banker
Wells Fargo
06.2010 - 09.2014
MBA - Business Administration
University of Colorado Denver
Bachelor of Arts - History
University of Colorado Denver
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