Joshia Hines

Waxhaw,NC

Summary

Shop Foreman with a proven track record at VW. Specializing in EV diagnostics and repairs. Excelled in enhancing shop efficiency through innovative diagnostic processes and employee development. Skilled in automotive diagnostics and problem-solving, effectively maintain a team of 12 technicians, ensuring peak performance and good communication.

Overview

years of professional experience

Work History

Shop Foreman

VW South Charlotte

10.2010 - Current

Diagnose, correct and maintain vehicles. Including EV vehicle diagnosis and repairs.
Oversaw maintenance and repair of shop equipment.
Trained and coached employees to improve performance and skills.
Directed daily operations of team of 12 technicians.
Conducted thorough inspections of completed work and address issues with technician who performed work.
Increased shop efficiency by helping implement my diagnostics process to others.
Coordinated with other departments to ensure timely completion of projects and smooth communication between teams.
Responsible for signing team members up for training and ensure online training is completed.

Service Technician

Carolina VW

02.2006 - 10.2010

Explained diagnostic findings to customers and outlined repair or service options.
Inspected equipment to diagnose operational issues.
Adhered to safety protocols and policies to reduce workplace hazards.
Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.

Education

Technical College - Automotive

Nascar Technical Institute, Mooresville

09.2005

Continued from here with manufacturer specific training from Ford and Volkswagen.

Skills

Workplace safety
Task delegation
Employee coaching

Team Training
Problem-solving
Critical thinking

Timeline

Shop Foreman - VW South Charlotte

10.2010 - Current

Service Technician - Carolina VW

02.2006 - 10.2010

Nascar Technical Institute - Technical College, Automotive