JAMES PAPCZYNSKI
Midlothian,VA
Summary
Skilled supervisor with a long history of leading repair teams, training employees, and inspecting work for quality and safety. Strong experience in cost estimates, parts ordering, and customer communication. Focused on efficient shop operations and dependable service.
Overview
22
22
years of professional experience
Work History
Shop Foreman
TANKS TRUCKS & TRAILERS
Richmond, VA
04.2020 - Current
- Oversaw daily operations in shop, ensuring efficiency and productivity.
- Supervised shop workflow for truck, trailer, and tank repairs at Tanks Trucks & Trailers.
- Scheduled daily service work across diesel trucks, trailers, and tank equipment.
- Assigned mechanic tasks based on priority, skill, and repair needs.
- Coordinated parts requests for truck, trailer, and tank service jobs.
- Inspected repairs for safety, quality, and compliance with shop standards.
- Enforced safety practices across the repair floor and service bays.
- Monitored work areas to prevent or correct unsafe conditions or violations of safety procedures.
- Implemented workplace safety protocols to minimize accidents and incidents.
- Maintained a safe working environment by ensuring all tools, equipment, and machinery were in proper working order.
- Trained and mentored employees in procedures and performance improvement strategies.
- Monitored employee performance and provided feedback to improve productivity.
- Communicated repair status with drivers, customers, and service team members.
- Reported any issues or concerns with machines or personnel directly to upper management.
- Resolved conflicts between workers in a timely manner to maintain positive work relationships.
- Ordered parts for repair jobs from suppliers or vendors.
- Computed estimates and actual costs of materials, labor or contractors.
- Requisitioned materials and supplies, tools or replacement parts.
- Created reports detailing daily operations, including number of jobs completed, hours worked.
- Provided customer service, addressing inquiries and resolving complaints.
- Prepared and reviewed work orders, ensuring accuracy and clarity.
- Scheduled work assignments and monitored progress to meet deadlines.
Service Writer
JAMES RIVER EQUIPMENT
Ashland, Virginia
02.2012 - 04.2020
- Coordinated service orders for heavy equipment customers at James River Equipment.
- Scheduled maintenance appointments with technicians and field service teams.
- Communicated repair estimates and job updates to customers.
- Reviewed work requests for accuracy and proper service details.
- Resolved customer questions about equipment service and scheduling.
- Scheduled appointments for customers based on technician availability.
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Communicated repair information to customers in a professional manner.
- Presented accurate estimates to inform customers of service charges and expectations.
- Resolved customer complaints regarding service quality or billing issues promptly and professionally.
- Advised customers on preventive maintenance schedules for their vehicles based on manufacturer recommendations.
- Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
- Handled payments for services rendered to ensure accurate financial transactions. for completed services using cash register or point-of-sale systems.
- Tracked warranty claims related to customer repairs and submitted necessary documentation to manufacturers.
- Prepared daily reports summarizing hours worked by each technician as well as total sales figures.
Welding Supervisor
Integrated Global Services Inc.
CHESTERFIELD , VA
04.2005 - 06.2013
- Directed field welding operations for shutdown and turnaround work.
- Supervised welding crews on Integrated Global Services industrial repair projects.
- Inspected welds for quality, fit-up, and code compliance.
- Trained welders on safe welding methods and jobsite standards.
- Enforced safety rules during hot work and confined space tasks.
- Ensured safety protocols were followed at all times by welders and other personnel in the welding area.
- Communicated with field managers on schedules, repairs, and job requirements.
- Monitored and inspected welds to guarantee accuracy and quality of work.
- Established performance standards for welders and monitored their progress throughout each project.
- Conducted regular safety training sessions with employees regarding safe operation of machinery and personal protective gear requirements.
- Trained new hires on proper setup and use of tools and equipment associated with job duties.
- Executed minor repairs on welding equipment; coordinated major repairs with external vendors.
- Managed inventory levels for all welding supplies ensuring a sufficient stock was available at all times.
- Followed safety guidelines through proper machine guarding and lockout and tagout procedure.
- Operated manual and semi-automatic welding equipment to fuse metal segments together.
- Executed minor torch adjustments to enhance welding quality. with MIG welders.
- Adjusted gas flow and pressure to create and maintain desired flames.
- Removed excess spatter from welding surfaces using grinders. using portable grinders and arc-cutting equipment.
- Delegated tasks to multiple employees while maintaining an efficient workplace.
- Enforced company policies, answered coworkers' questions and trained new personnel.
Education
Associate of Applied Science - Architectural And Building Sciences/ Engineering
J SARGENT REYNOLDS
HENRICO , VA 05-1992
Skills
- Work order coordination
- Service scheduling
- Parts procurement
- Quality control inspections
- Quality inspection
- Cost estimation
- Maintenance planning
- Heavy equipment operation
- Operational efficiency
- Team leadership
- Problem solving
- Conflict resolution
- Workplace safety
- Effective communication
- Workplace professionalism
Timeline
Shop Foreman
TANKS TRUCKS & TRAILERS
04.2020 - Current
Service Writer
JAMES RIVER EQUIPMENT
02.2012 - 04.2020
Welding Supervisor
Integrated Global Services Inc.
04.2005 - 06.2013
Associate of Applied Science - Architectural And Building Sciences/ Engineering
J SARGENT REYNOLDS