Joshua Hing
Team Leader
Nashville,TN
Summary
Creative problem solver skilled at de-escalating situations and driving positive change. Organized and dependable candidate. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented, organized, and meticulous employee. Works at fast pace to meet deadlines. Enthusiastic team player ready to contribute to company success.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Team Leader
Truist Bank
Nashville, TN
12.2021 - Current
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, termination, and coaching employees on company protocol.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Senior Relationship Banker
Truist Bank
Nashville, TN
11.2016 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Diagnosed and troubleshot hardware, software and network issues before escalating to technical support.
- Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.
Store Manager
Verizon Wireless
Springfield, TN
10.2014 - 11.2016
- Developed and implemented successful staff incentive programs to motivate employees.
- Assisted in recruiting, hiring and training of team members.
- Walked individuals through basic troubleshooting tasks.
- Trained users on how to operate components and systems.
- Explain technical information to new users in an easy-to-understand language.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
Associate of Applied Science - Computer Information Technology - Programming
Volunteer State Community College
Gallatin, TN 01.2022 - Current
Skills
Technical Issues Analysis
undefinedWork Availability
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Timeline
Associate of Applied Science - Computer Information Technology - Programming
Volunteer State Community College
01.2022 - Current
Team Leader
Truist Bank
12.2021 - Current
Senior Relationship Banker
Truist Bank
11.2016 - Current
Store Manager
Verizon Wireless
10.2014 - 11.2016
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