Joshua Hing
Team Leader
Nashville,TN
Summary
Creative problem solver skilled at de-escalating situations and driving positive change. Organized and dependable candidate. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented, organized, and meticulous employee. Works at fast pace to meet deadlines. Enthusiastic team player ready to contribute to company success.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Team Leader
Truist Bank
Nashville, TN
12.2021 - Current
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, termination, and coaching employees on company protocol.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Senior Relationship Banker
Truist Bank
Nashville, TN
11.2016 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Diagnosed and troubleshot hardware, software and network issues before escalating to technical support.
- Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.
Store Manager
Verizon Wireless
Springfield, TN
10.2014 - 11.2016
- Developed and implemented successful staff incentive programs to motivate employees.
- Assisted in recruiting, hiring and training of team members.
- Walked individuals through basic troubleshooting tasks.
- Trained users on how to operate components and systems.
- Explain technical information to new users in an easy-to-understand language.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
Associate of Applied Science - Computer Information Technology - Programming
Volunteer State Community College
Gallatin, TN 01.2022 - Current
Skills
Technical Issues Analysis
TCP/IP
Customer Service Expert
Entry Level Windows Server
Relationship Building and Management
Algorithms and Data Structures
Virtualization Technologies
Python Proficiency
Skills Technical Issues Analysis TCP/IP Customer Service Expert Entry Level Windows Server Relationship Building and Management Algorithms and Data Structures Virtualization Technologies Python Proficiency Critical Thinking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Associate of Applied Science - Computer Information Technology - Programming
Volunteer State Community College
01.2022 - Current
Team Leader
Truist Bank
12.2021 - Current
Senior Relationship Banker
Truist Bank
11.2016 - Current
Store Manager
Verizon Wireless
10.2014 - 11.2016