Summary
Overview
Work History
Education
Skills
Relevant Skills
Timeline
Generic

Solomon McConnell

Perry,GA

Summary

Client-focused help desk technician with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Eager to contribute to team success through problem-solving, attention to detail and excellent organizational skills.

Overview

5
5
years of professional experience

Work History

Team Leader

Buc-ees
03.2024 - Current
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Train new employees on software and hardware usage.
  • Patch software and install new versions to eliminate problems and protect data.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

Level 1 Technician

DaVita
10.2023 - 04.2024
  • Analyzed computer issues to identify troubleshooting methods needed for quick remediation.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.

Bartender Trainer

G's Midtown Bar
08.2019 - 01.2022
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Trained 10 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Education

Bachelor of Science - Chemistry

Georgia State University
Atlanta, GA
05.2020

Skills

  • Desktop support
  • Data backup and retrieval
  • Remote access technology
  • Technical issues analysis
  • Data entry
  • Customer service
  • G-Suite
  • Problem-Solving
  • Team Supervision
  • Teamwork and Collaboration
  • Attention to Detail

Relevant Skills

  • Practiced troubleshooter with excellent diagnostics and repair abilities.
  • Boost system performance by thoroughly evaluating and correcting different hardware and software issues.


Timeline

Team Leader

Buc-ees
03.2024 - Current

Level 1 Technician

DaVita
10.2023 - 04.2024

Bartender Trainer

G's Midtown Bar
08.2019 - 01.2022

Bachelor of Science - Chemistry

Georgia State University

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Solomon McConnell