Joshua Hixenbaugh
IT
Kingwood,WV
Summary
Insightful Information Technology Manager with 8 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
10
10
years of professional experience
Work History
Assistant IT Director
Allegheny Wood Products
01.2023 - Current
- Worked closely with management teams to plan, develop and execute technical strategies aligned with the companies best interests across its 13 locations.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Led and assisted technical upgrade projects for AWP by working and coordinating with consultants and developers for integrations.
IT Specialist
Allegheny Wood Products
12.2014 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Patched software and installed new versions to eliminate security problems and protect data.
- Managed network infrastructure for 13 locations and around 1000 employees
- Monitored systems in operation and input commands to troubleshoot areas.
- Worked closely with the operations team to determine upgrade paths and efficiencies.
Laborer
Allegheny Wood Products
11.2013 - Current
- Worked alongside team to accomplish work goals according to schedule.
- Understood and followed verbal and written instructions to complete work correctly.
- Maintained organized and clean work areas at all times on job sites.
- Loaded, unloaded, and moved material to and from storage and production areas.
Education
Associate Degree in Information Technology - Information Technology
West Virginia Junior College - Morgantown
Morgantown, WV03.2015
Skills
- Dependable and Responsible
- Maintenance and Repair
- Analytical and Critical Thinking
- Decision-Making
- PPE Compliance
- Active Listening
- Written Communication
- Teamwork and Collaboration
- Computer Hardware Knowledge
- MS Office Proficiency
- Disaster Recovery
- Data Recovery
- Desktop Support
- Hardware Upgrades
- Staff Training
- Diagnosis Support
- Application Support
- Mill Expert Software support
- Data Connectivity
- Onsite Installations
- Hardware and Software Configuration
- Trend Micro
- Acronis Backup
- Office 365
- Server management
- AD and Azure AD management
- Mobile device management
Timeline
Assistant IT Director
Allegheny Wood Products
01.2023 - Current
IT Specialist
Allegheny Wood Products
12.2014 - Current
Laborer
Allegheny Wood Products
11.2013 - Current
Associate Degree in Information Technology - Information Technology
West Virginia Junior College - Morgantown
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