JOSHUA HOGAN

Direct ERS Field Operations with accountability for financial performance, workforce planning, inventory management, and service delivery. Align cross-functional teams and strategic partners to optimize resources, improve operational efficiency, and support profitable growth.

• Led execution of ERS's largest installation to date ($450K+), establishing a standardized handoff process between Project Management, Billing and Field Operations.
• Achieved 10% reduction in ERS field payroll costs and 6% decrease in T&E expenses through strategic workforce planning and cost-control measures.
• Onboarded Galaxy as strategic ERS partner, aligning stakeholders and establishing operational processes for beer installations across four locations.
• Partnered with LOC leadership across functions to deliver major Code 10 projects, including Kiawah Island and Marriott, optimizing labor resources and resolving logistical challenges to maintain project timelines.

Led territory business development strategy, identifying growth opportunities, expanding partnerships, and delivering profitable revenue growth. Developed customer solutions, improved operational processes, and executed business initiatives.

• Developed and launched a strategic ice maker sales program, generating $500K+ in first-year revenue through process development, team training, and pricing strategy.
• Secured 40-store chain fountain project by developing cost-effective equipment solution combining new and remanufactured equipment, enhancing client partnership.
• Generated $100K+ in equipment sales with Memphis Grizzlies by identifying business opportunities and aligning solutions with operational requirements, driving revenue growth.
• Led 12-member walk-in cooler team, implementing process improvements that cut turnaround time from prospecting through installation by 50%, streamlining operations.

Managed utility locating and concrete scanning projects, coordinating with construction teams to mitigate risk, maintain compliance, and prevent costly project delays.

• Partnered with construction teams to ensure safety, regulatory compliance and operational efficiency utilizing industry best practices.
• Streamlined operations and enhanced service delivery through proactive identification of improvement opportunities.
• Cultivated client relationships via onsite consultations, technical guidance, and effective project coordination.

Led consultative sales and solution development for residential structural and foundation projects, integrating technical assessments with customized proposals to enhance client satisfaction and revenue.

• Ranked as top-producing sales professional, generating $1M+ in annual sales in 2020 and 2021.
• Evaluated structural concerns and developed tailored solutions that addressed customer needs and met project requirements, improving project outcomes.
• Prepared detailed proposals, incorporating CAD drawings, project scopes, and pricing to facilitate informed decision-making for clients.

Coordinated nationwide implementation of retail concept shops to enhance business development and strengthen partner relationships.

• Developed strategic retail partnerships to drive new business acquisition through impactful sales presentations and tailored program development.
• Managed retail installations and concept shop buildouts across multiple locations, ensuring timely execution and adherence to brand standards.
• Trained retail teams in product knowledge, technology and operational best practices.

Oversaw operational performance and leadership development across five retail locations, generating $3.7M in annual revenue, while supporting district-wide training and performance improvement initiatives.

• Led sales and operational training initiatives across 17 underperforming stores, enhancing team capabilities and driving measurable results.
• Developed comprehensive training materials, including Manager's SOP and New Manager Training Checklist, to standardize processes and support staff development.
• Increased sales by $420K through targeted coaching, performance optimization, and operational improvements.
• Maintained concurrent responsibility for Nashville store operations as the Sales Business Manager.

Directed retail operations and sales performance, developing staff and managing inventory and financial controls, resulting in consistent achievement of company performance standards.

• Exceeded sales targets consistently, contributing to location's status as a top performer.
• Ranked first in district performance metrics and among the company's top 10 locations.
• Achieved loss prevention audit scores of 94%+, including multiple perfect scores.
• Facilitated company-wide leadership development through manager training and mentorship programs, enhancing overall management capabilities.