Joshua Holly

Facilitate client acquisition of both new and used vehicles.

• Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.

• Ensured timely completion of month-end closing procedures for accurate financial statements.
• Managed cash flow effectively through vigilant monitoring of incoming revenue streams and outgoing payments schedules.
• Mentored junior finance staff members, fostering an environment of continuous learning and professional development.
• Led successful audits by maintaining organized records and providing clear communication with external auditors.

• Met with customers to discuss service needs and develop effective and practical solutions.
• Met with customers to discuss service needs and offer available solutions.
• Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
• Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.

• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
• Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.