Joshua Holmes
Detroit,MI
Summary
Experienced in customer service and team collaboration, with a strong background in retail operations and inventory management. Demonstrated ability to resolve customer complaints professionally and maintain compliance with safety regulations. Skilled in cash handling, point of sale operations, and visual merchandising, contributing to a seamless store environment. Proven track record of supporting cross-functional teams to achieve operational goals efficiently.
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Overview
2
2
years of professional experience
Work History
Junk Removal Cleaning up Collecting Paper Cashier
Urban Van Man
, MI
01.2023 - Current
- Stocked shelves with merchandise when needed.
- Performed other duties as assigned by management.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Resolved customer complaints professionally in accordance with company policy.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Ensured compliance with all safety regulations within the store environment.
- Worked with cross-functional teams to achieve goals.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Maintained updated knowledge through continuing education and advanced training.
- Worked effectively in team environments to make the workplace more productive.
- Maintained records of customer accounts to ensure timely processing of benefits payments.
- Conducted interviews with clients over the phone or face-to-face when necessary.
- Attended court hearings as a representative of the agency when requested by supervisors.
- Performed outreach activities with community agencies to promote awareness of available services and programs offered by the agency.
- Provided information and advice to customers regarding the application process, policy and procedures.
- Developed strategies for improving operational efficiency while maintaining quality standards set forth by management team members.
- Promoted sales initiatives by informing customers about special offers or promotions.
- Calibrated scales used for weighing goods prior to purchase.
- Processed credit and debit card payments, gift cards, checks, refunds, exchanges, store credits as per company policy.
- Assisted other staff members with tasks as needed during peak hours or periods of high customer volume.
- Resolved customer complaints or directed them to management for resolution.
- Stocked shelves with merchandise according to company guidelines while maintaining neatness and cleanliness standards.
- Answered phone calls promptly and handled inquiries from customers courteously while adhering to company policies and procedures.
- Recognized by management for providing exceptional customer service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed inventory and supplies to ensure materials were available when needed.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Some College (No Degree) - Languages Art Math Social Studies History General Studies English
Wayne County Community College
Detroit, MISkills
- Customer service
- Effective communication
- Team building
- Visual merchandising
- Inventory management
- Sales promotion
- Data analysis
- Conflict resolution
- Time management
- Cash handling expertise
- Point of sale operation
- Cash handling
- Receipt handling
- Fraud prevention awareness
- Checkout monitoring
- Written and verbal communication
- Store inventory management
- Team collaboration
- Problem solving
- Research skills
- PPE compliance
- Data entry
- Attention to detail
- Communication
- Self-Directed
- Microsoft Word
- Recordkeeping
- Multitasking Abilities
- Task prioritization
- Google drive
- Cultural awareness
- Written communication
- Multitasking
- Planning
- Organization and time management
- Microsoft office
- [Type] Software Proficiency
Timeline
Junk Removal Cleaning up Collecting Paper Cashier
Urban Van Man
01.2023 - Current
Some College (No Degree) - Languages Art Math Social Studies History General Studies English
Wayne County Community College