Joshua Hood
Conroe
Summary
Dynamic Appliance Repair Technician with a proven track record at Geek Squad - Best Buy, excelling in appliance troubleshooting and customer service excellence. Recognized for mentoring junior technicians and enhancing repair efficiency, I leverage strong technical diagnostics and relationship-building skills to deliver exceptional service and foster client loyalty.
Overview
19
19
years of professional experience
Work History
Appliance Repair Technician
Geek Squad - Best Buy
10.2022 - Current
- Diagnosed and repaired a variety of household appliances, ensuring optimal functionality.
- Collaborated with team members to troubleshoot complex electrical issues in appliances.
- Maintained accurate records of service calls and repairs for customer follow-up.
- Provided exceptional customer service by addressing inquiries and resolving complaints effectively.
- Trained new technicians on repair processes and best practices for appliance maintenance.
- Implemented quality control measures to enhance repair accuracy and efficiency.
- Educated customers on use, care and adjustments of appliances.
- Troubleshot diverse problems across multiple appliance brands and models, demonstrating adaptability and expertise in the field.
- Mentored junior technicians, sharing valuable skills and techniques that increased their efficiency and proficiency in appliance repair tasks.
- Increased repeat business through effective relationship-building strategies, including personalized follow-up communications after completing repairs.
- Received consistently positive feedback from customers for prompt response times and successful repairs.
- Diagnosed and resolved complex technical issues for a wide range of appliances, ensuring proper functioning.
- Collaborated with team members to share knowledge and expertise, resulting in improved overall performance.
Custom Audio Video Technician
Magnolia Audio Video - Best Buy
10.2013 - 09.2022
- Operated and maintained audio/video equipment for optimal performance during installations and events.
- Configured complex multimedia systems tailored to client specifications and venue requirements.
- Provided technical support to clients, ensuring seamless integration of audio/video solutions.
- Trained junior technicians on equipment usage, installation procedures, and troubleshooting techniques.
- Collaborated with project managers to develop effective strategies for system deployment and client satisfaction.
- Resolved technical issues swiftly, enhancing overall service delivery and customer experience.
- Evaluated new technologies to recommend upgrades and improvements in audiovisual setups for clients.
- Improved audio-video system performance by conducting regular maintenance and timely repair of equipment.
- Continuously improved knowledge of industry best practices through participation in workshops and conferences.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure repeat business.
- Maintained a safe working environment by adhering to safety protocols when handling heavy equipment or working at heights.
- Tested and calibrated audio and visual equipment to verify proper operation.
- Pulled and terminated variety of cables.
- Performed service and system maintenance as directed.
- Maintained and troubleshot audio and visual equipment to minimize downtime.
- Diagnosed and resolved problems with AV equipment and media management systems.
Crewman
Illumination Fireworks
01.2012 - 12.2014
- Collaborated with team to ensure timely project completion and quality standards.
- Assisted in troubleshooting equipment issues, minimizing downtime during operations.
- Maintained cleanliness and organization of work areas to adhere to safety regulations.
- Consistently met deadlines by prioritizing tasks and managing time efficiently among crew responsibilities.
Apprentice Electrician
Colwell Electric
01.2011 - 01.2012
- Installed electrical systems in residential and commercial buildings following safety protocols.
- Assisted senior electricians in troubleshooting electrical issues to ensure efficient repairs.
- Conducted routine inspections of electrical components for compliance with local codes.
- Maintained accurate records of work completed and materials used on projects.
- Collaborated with team members to enhance workflow and improve project timelines.
- Pulled wire through conduits and through holes in walls and floors.
- Organized materials and tools in to maintain clean and neat work areas.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
- Acquired valuable hands-on experience with various types of wiring systems by assisting experienced electricians in diverse installation projects.
- Understood and used proper tools and equipment to install and maintain electrical systems.
- Assisted in the successful completion of various commercial and residential projects by providing reliable support to journeyman electricians.
- Helped complete system installations, digging trenches, and breaking up concrete.
- Learned and followed latest electrical codes and regulations to deliver compliant electrical systems.
Marine
United States Marine Corps
04.2007 - 11.2008
- Led training exercises to enhance team readiness and operational effectiveness.
- Mentored junior Marines in tactical operations, fostering skill development and teamwork.
- Increased operational capabilities through the regular maintenance of vehicles, weapons systems, and other essential equipment.
- Demonstrated resilience under pressure by consistently performing at a high level despite challenging conditions or unforeseen obstacles.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Maintained required level of proficiency in use of firearms.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Upheld Marine Corps dress code and appearance regulations for professional appearance.
- Served in on-call capacity for last-minute or late-night taskings from leadership.
Education
High School Diploma -
Spring High School
Spring, TX05-2006
Skills
- Appliance troubleshooting
- Electrical systems repair
- Customer service excellence
- Technical diagnostics
- Training and mentoring
- Relationship building
- Industry best practices
- Time management skills
- Electrical troubleshooting
- Computer skills
- Electronics
- Troubleshooting
- Multitasking capacity
- Customer service
- Problem-solving
- Self motivation
- Managing schedules
- Mechanical aptitude
- Schematic reading
- Multimeter usage
- System configuration
Timeline
Appliance Repair Technician
Geek Squad - Best Buy
10.2022 - Current
Custom Audio Video Technician
Magnolia Audio Video - Best Buy
10.2013 - 09.2022
Crewman
Illumination Fireworks
01.2012 - 12.2014
Apprentice Electrician
Colwell Electric
01.2011 - 01.2012
Marine
United States Marine Corps
04.2007 - 11.2008
High School Diploma -
Spring High School