Joshua Hykes
Falling Waters,WV
Summary
Results-oriented insurance agency owner & producer with strong sales leadership and marketing strategy development skills. Experienced in training staff, managing compliance, and fostering customer retention, while giving back to our local community. Ready to leverage expertise to drive business growth and enhance client relationships.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
Top DOGS Coordinator
Watch D.O.G.S. (Dads Of Great Students)
Martinsburg, WV
07.2015 - Current
- Coordinated volunteer schedules for school programs and community events at 2 schools in WV.
- Confirmed background checks for volunteers were completed and valid.
- Facilitated communication between schools and parents to enhance engagement.
- Managed logistics for events promoting student safety and involvement.
- Implemented strategies to recruit and retain parent volunteers effectively.
- Gave presentations on the Watch D.O.G.S. program to over 200 Dads & father figures.
- Encouraged Dads to volunteer in the schools at least 1 day per school year.
Owner & Insurance Producer
A to Z Insurance Services, LLC
Williamsport, MD
05.2010 - Current
- Managed daily operations of insurance services for diverse clientele.
- Developed and implemented marketing strategies to attract new clients.
- Assisted clients with policy selection and claims processing.
- Trained staff on insurance products and customer service best practices.
- Oversaw financial transactions and maintained accurate records.
- Collaborated with industry partners to expand service offerings.
- Managed daily operations of business, including hiring and training staff.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Provided direction and guidance to employees.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Prepared weekly meetings to go over wins, losses, & lessons with the employees.
Education
Bachelor of Science - Business Administration
Mount St Mary's University
Thurmont, MD05-2002
Skills
- Risk management
- Sales leadership
- Marketing strategy development
- Customer relationship management
- Team building
- Compliance oversight
- Time management
- Staff development
- Networking skills
- Claims processing
- Financial management
- Customer retention
- Policy analysis
- Underwriting
- Volunteer coordination
- Event logistics management
Certification
Property & Casualty Insurance Licenses held in MD, WV, PA, VA, DC, OH, & WI
Accomplishments
Berkeley County Volunteer of the Month Award September 2019
Affiliations
Watch D.O.G.S. (Dads Of Great Students) Top DOGS Coordinator at Spring Mills Primary & Potomack Intermediate Schools in Martinsburg WV.
References
References available upon request.
Timeline
Top DOGS Coordinator
Watch D.O.G.S. (Dads Of Great Students)
07.2015 - Current
Owner & Insurance Producer
A to Z Insurance Services, LLC
05.2010 - Current
Bachelor of Science - Business Administration
Mount St Mary's University