Joshua Immanuel Manning
Newport News,VA
Summary
Dependable and committed individual with a proactive approach to meeting tight deadlines and a strong dedication to taking on additional responsibilities. Collaborative team player who values teamwork and possesses advanced problem-solving skills. Known for going the extra mile in handling various administrative tasks simultaneously, demonstrating exceptional work ethic and research abilities. Retail sales professional with a proven track record in thriving in fast-paced environments. Adept at processing transactions, managing cash, and organizing merchandise. Consistently delivers exceptional customer service by promptly addressing customer requests, needs, and resolving issues to ensure high levels of customer satisfaction.
Overview
3
3
years of professional experience
Work History
Store Associate
JCPenney
08.2018 - 09.2019
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Maintained tidy and organized store to comply with cleanliness standards.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
- Answered questions about store policies and addressed customer concerns.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
Claims Associate
Portfolio Recovery Associates
06.2017 - 03.2018
- Worked productively in fast-moving work environment to process large volumes of claims.
- Collaborated with team members to develop strategies for efficient claims processing and improved customer experiences.
- Improved team performance by providing ongoing training and support for Claims Associates on best practices and procedures.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues professionally.
Student Clerk
Harris-Stowe State University
10.2016 - 05.2017
- Company Overview: Student Work Study Program
- Responsible for maintaining records of all outgoing and incoming shipments from and to the university warehouse
- Prepare shipping documents along with the correct mailing labels and ensure that all orders and withdrawal requests from the warehouse are correctly fulfilled
- Reconcile waybill, bill of lading with bill of materials and actual shipment arrivals
- Ensure that the goods delivered to the warehouse are in accordance with approved orders and the associated bill of lading or invoice
- Perform the unpacking of consolidated shipment deliveries and distribute contents to the right warehouse bin location
- Maintain the automated inventory management system to ensure that actual physical inventory matches the database logical inventory
- Compares identifying information and counts, weighs, or measures items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders, or other records
- Reject damaged items, records shortages, and corresponds with shipper to rectify damages and shortages
- Routes items to departments, use hand truck to move, convey, or hoist shipments from shipping-and-receiving platform to storage or work area
- Completes shipping and receiving reports
- Student Work Study Program
Education
Associate of Science -
Virginia Peninsula Community College
Hampton, VA05.2020
Heritage High School - University Studies Magnet
Heritage High School
06.2016
Skills
- Microsoft Word
- PowerPoint
- Excel
- Customer service-oriented
- Professional phone etiquette
- Critical Thinker
- Accurate and detailed
- Analytical
- Customer assistance
- Team collaboration
- Product display
- Customer service
- Team collaboration aptitude
Honorsactivitiesorganizations
- Harris Stowe State University Presidential Honor Roll, 11/01/16
- Newport News School System Perfect Score Standards of Learning (SOL) Recipient
- Presidential Scholar Award, 06/01/12
- Member of PRIDE Group for Aspiring Young Men
- Heritage High School Brass & Concert Band
- New Horizon's Career and Technical School Electricity and Renewable Energy Program Selectee (1 Year Journeyman Electrician Certification)
Timeline
Store Associate
JCPenney
08.2018 - 09.2019
Claims Associate
Portfolio Recovery Associates
06.2017 - 03.2018
Student Clerk
Harris-Stowe State University
10.2016 - 05.2017
Heritage High School - University Studies Magnet
Heritage High School
Associate of Science -
Virginia Peninsula Community College