Joshua Ishee
Bay Springs,MS
Overview
4
4
years of professional experience
1
1
Certification
Work History
Head Cook/Night Manager
The Camp House
04.2023 - 07.2023
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Created nightly shift task lists to assign duties to each employee.
- Trained and mentored new and existing staff to achieve best practices.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Managed over 12 employees nightly
Shift Leader Manager
Smoothie King
05.2022 - 04.2023
- Trained and mentored new employees to maximize team performance.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Tracked receipts, employee hours, and inventory movements.
CSR, Sales
C Spire
03.2021 - 10.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Shift Leader
Fox's Pizza
09.2020 - 03.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Door Knocker
Gov. For Tate
07.2019 - 11.2019
- Attracted customers and generated sales using promotional materials.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
Jones College
Ellisville, MSHigh School Diploma -
Taylorsville High School
Taylorsville, MS06.2020
Skills
- Corrective Actions
- POS Transactions
- Customer Loyalty
- People Management
- Culinary Skills
- ServSafe
Certification
ServSafe Certification
Timeline
Head Cook/Night Manager
The Camp House
04.2023 - 07.2023
Shift Leader Manager
Smoothie King
05.2022 - 04.2023
CSR, Sales
C Spire
03.2021 - 10.2021
Shift Leader
Fox's Pizza
09.2020 - 03.2021
Door Knocker
Gov. For Tate
07.2019 - 11.2019
Jones College
High School Diploma -
Taylorsville High School
ServSafe Certification