Joshua Jacobs
South Shore,KY
Summary
Knowledgeable Data Specialist equipped with skills necessary to effectively manage and improve data capture and processing for fitness systems. Highly successful at building and administering databases, automating capture procedures and validating data quality. Expert in Mindbody with in-depth experience using advanced tools and controls.
Overview
3
3
Certifications
3
3
years of post-secondary education
7
7
years of professional experience
Work History
Member Account Rep/ Service Rep Lead
Southern Ohio Medical Center – LIFE Center
01.2020 - 04.2021
- Analyzed accounts for delinquencies and other ongoing issues.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Swim Instructor
SOMC
01.2019 - 04.2021
- Taught students pool and water safety guidelines.
- Helped students adjust to pool and unfamiliar surroundings, resulting in better results during individual and group lessons.
- Tracked students' progress and gave constructive feedback for skills requiring improvement.
- Introduced games and drills, which helped students to better develop skill levels.
Service Representative/Certified Lifeguard
SOMC
01.2017 - 01.2020
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Share tips with patrons on swimming techniques and strength training.
Education
Bachelor of Arts - Business Administration And Management
Grand Canyon University
Phoenix, AZ 01.2019 - 03.2022
Skills
Database Management
Certification
Life Guard
Timeline
Member Account Rep/ Service Rep Lead
Southern Ohio Medical Center – LIFE Center
01.2020 - 04.2021
Licensed Water Saftey Instructor
07-2019
Bachelor of Arts - Business Administration And Management
Grand Canyon University
01.2019 - 03.2022
Swim Instructor
SOMC
01.2019 - 04.2021
Life Guard
01-2017
BLS
01-2017
Service Representative/Certified Lifeguard
SOMC
01.2017 - 01.2020
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