Joshua Jacobs
Wimauma,FL
Summary
Dedicated and results-driven IT with 6 Years of experience in designing, implementing, and maintaining robust technology solutions. Adept analyzing complex systems and troubleshooting technical issues to ensure optimal performance. Proven track record of success in Satellite communication, multiple network structures and Radio commur1ication. Possesses strong communicator skills collaborating seamlessly with cross functional teams to achieve organizational goals. Demonstrated ability to adapt to evolving technologies and industry trends, staying at the forefront of IT advancements. Complemented by CCNA and Sec+, a commitment to excellence, and a passion for delivering high-quality IT services. I am seeking a challenging role in any role needed, where my skills and expertise can contribute to the continued success and innovation of the organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Network Engineer
Joint Communications Support Element
07.2021 - Current
- Network Engineer for joint deployable unit configuring and maintaining PacStar – Use Hypervisor to deploy Virtual Cisco routers (Cisco model #) cisco switch (Cisco model#) , Klaus switches and routers (be specific use model #) providing unclassified, and classified network support for mission requirements up to 150 users in austere locations
- Configure and maintain satellite transmissions equipment utilizing Hawkeye 800, 900 series 1.2m dish to pull KU/KA/XBAND transmissions, BGAN (Know what it stands for), StarLink, Pepwave, Fisa- (look this up), for OCONUS missions to provide network services
Information Technology Helpdesk Lead
Marine Corp Base Hawaii
06.2018 - 07.2021
- Trained, supervised, and assisted new Marines in help desk operations
- Utilized Remedy ticket system to document and manage all incidents submitted to the help desk
- Senior escalation point support for all basic help desk operators for any issues that required elevation
- Supported and managed over 9,000 end users with IT equipment, domain user accounts, groups and OUs
- Setup and oversee inventory, new setup of users workstations, meticulous cable management, and excellent soft skills to ensure a successful user experience
Education
High School Diploma -
Tavares High School
Tavares, FL05.2017
Skills
- Routing protocols- RIP2, OSPF, BGP
- Switching configurations / static assign and DCHP Pools
- VLANs
- Port Security
- Stick MAC
- Basic Active Directory
- Customer Service
- Team Member / Team Leader
Encryption Devices
- KG 250
- KG 175 NANO
Certification
- Comptia Security +
- CCNA
CLEARANCE LEVEL
- Top Secret
Timeline
Network Engineer
Joint Communications Support Element
07.2021 - Current
Information Technology Helpdesk Lead
Marine Corp Base Hawaii
06.2018 - 07.2021
High School Diploma -
Tavares High School
- Comptia Security +
- CCNA
CLEARANCE LEVEL
- Top Secret
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