Joshua Jaimes
Manchester
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
3
3
years of professional experience
Work History
Fidelity Investments
Financial Associate -Tax Exempt
03.2025 - Current
- Handled high volumes of inbound customer inquiries efficiently and professionally.
- Documented interactions accurately in customer relationship management (CRM) system.
- Collaborated with team members to enhance service delivery and resolve complex cases.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Bellwether Community Credit Union
Member Service Representative
05.2024 - 03.2025
- Assisted customers with account inquiries, enhancing overall client satisfaction and retention.
- Resolved customer complaints promptly, contributing to improved service delivery and positive banking experiences.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Trained new tellers on operational procedures and best practices for customer engagement.
Customer Service Associate
Enterprise Rent-A-Car
05.2023 - 05.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Promoted and up-sold products and services to meet needs of customers.
- Upheld high standards of customer service by promoting and upselling new products and services.
Education
High School Diploma -
Manchester West High School
Manchester, NH06.2022
Skills
- Customer Relationship Management
- Customer Service and Assistance
- Problem-Solving Strengths
- Product and Service Knowledge
- Customer service
Timeline
Fidelity Investments
Financial Associate -Tax Exempt
03.2025 - Current
Bellwether Community Credit Union
Member Service Representative
05.2024 - 03.2025
Customer Service Associate
Enterprise Rent-A-Car
05.2023 - 05.2024
High School Diploma -
Manchester West High School
Skills
- Post-Sales Support
- Sales Expertise