Joshua James Ruggs

Kannapolis,NC

Summary

Business Administration professional with experience in data analytics, IT systems support, and operational troubleshooting. Adept at communicating technical concepts to non-technical teams and improving workflow efficiency. I am a proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

years of professional experience

Work History

Machine Operator (Operations & Process Analysis)

Weslake Royale

Salisbury, NC

01.2025 - Current

Operate and monitor automated production lines responsible for 70% of plant production.
Analyze machine performance to detect process issues and maintain stability of machine components.
Produce and implement training objectives for new employees, promoting fidelity to company guidelines and acceptable performance metrics.
Conduct comprehensive quality checks on siding and trim up to 16 ft according to specification requirements of each unit.
Performed auditory checks on working machines during operation to ensure continuing function.
Performed needed adjustments and maintenance on malfunctioning equipment.
Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.

IT Technician (Technical Support & Systems Analysis)

Carolina Restaurant Group

Charlotte, NC

05.2023 - 08.2024

Supported POS systems for 100+ store locations.
Installed and supported POS installations for brand new sites before launch.
Diagnosed and resolved hardware, software, and network-related issues.
Installed POS hardware/software and documented workflows.
Established, repaired and optimized networks by installing wiring, cabling and devices.
Proved successful working within tight deadlines and a fast-paced environment.
Communicated technical issues clearly to non-technical staff.

Housekeeping & Building Maintenance

DCA

09.2018 - 07.2022

Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Disposed of trash and recyclables each day to avoid waste buildup.
Adhered to professional house cleaning checklist.
Engaged with guests on room requirements and amenities to promote overall satisfaction.

Education

B.S.B.A - Business Administration (Computer Information Systems),Visual Analytics For Decision Making

Western Carolina University

Cullowhee, NC

05-2022

Skills

Analytics & Data Tools: SQL, Tableau, Power BI, Excel (Power Query, API calls), data cleaning
Technical Skills: Linux, POS systems, hardware/software installation, troubleshooting
Business Skills: Process analysis, workflow optimization, requirements gathering, documentation

Soft Skills: Communication, training, cross-functional support, problem solving
Other: Basic Japanese; quality control; automation line operations

Timeline