Joshua Jeffords
Neosho,WI
Summary
Accomplished Lead Battery and Charger Field Service Technician with a proven track record with Crown Lift Trucks, enhancing service quality and customer satisfaction through expert troubleshooting and efficient problem-solving.
Hardworking and ambitious to advance myself, as a person and as a technician, to provide the best level of service I can.
Strong hands-on work ethic since I was a teenager. Learned to love working with my hands at a young age.
Overview
10
10
years of professional experience
Work History
Lead Battery and Charger Field Service Technician
Crown Lift Trucks
2017.06 - Current
- Provide service and maintenance on all brands of industrial batteries and chargers
- Maintain up to date training on all new products ranging from lead acid batteries and their chargers, to lithium ion batteries and their chargers.
- Provide technical assistance and troubleshooting for my team of battery and charger technicians.
- Assist dispatch, parts department and the management teams with technical guidance.
- Dispatch work load, according to my teams individualized strengths and weaknesses, to further develop my team as a whole.
- Provide demonstrations to potential customers about our level of service and maintenance.
- Training a range of new to seasoned technicians, on all things battery and charger related.
- Training sales/management teams on the latest equipment to assist with product sales.
- Training/educating customer base to better serve their fleets.
- Enhance customer experiences by providing personal follow ups after new installs or demonstrations.
Tire and Lube Technician
Firestone Auto Care
2016.06 - 2017.01
- Perform oil changes and tire rotations on all makes and models of automobiles.
- Mount and balance tires
- Tire Repairs
- Battery and alternator tests
- Shop 5S duties
Shop Maintenance
Ewald's Hartford Ford
2014.11 - 2015.07
- Cleaned and maintained shop auto environment
- Performed lot attendant duties for shipping and receiving of new vehicles
- Worked for technicians to learn the trade
Education
No Degree - Auto, Diesel, Ford FACT
Universal Technical Institute of Illinois
Lisle, IL05.2017
High School Diploma -
Hartford Union High School
Hartford, WI06.2015
Skills
- Problem Solving
- Troubleshooting/Diagnosis
- Customer Service
- Training
- Leadership/Mentoring
- Service Quality
- Safety
- Efficiency
- Multi Tasking
Timeline
Lead Battery and Charger Field Service Technician
Crown Lift Trucks
2017.06 - Current
Tire and Lube Technician
Firestone Auto Care
2016.06 - 2017.01
Shop Maintenance
Ewald's Hartford Ford
2014.11 - 2015.07
No Degree - Auto, Diesel, Ford FACT
Universal Technical Institute of Illinois
High School Diploma -
Hartford Union High School
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