Summary
Overview
Work History
Education
Skills
Timeline
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Joshua Jeffries

Arlington,Texas

Summary

Upbeat and friendly Customer Advocate with 10 plus years of commerce experience. Talented multitasker with good prioritization, planning and conflict resolution skills. Flexible and attentive with passion for customer support.

Overview

12
12
years of professional experience

Work History

Customer Advocate

Icy Girl Box
Arlington, Texas
06.2019 - Current
  • Delight customers through email and chat
  • Resolve customer complaints with highest level of attention and expertise Identify errors, determine root cause, and escalate issues to appropriate departments
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained customer satisfaction score (CSAT) of 95% or greater
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs

QA Analyst

NoiseAware
Dallas, Texas
07.2021 - 10.2021
  • Performed thorough inspections of incoming materials and outgoing products.
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
  • Helped uncover and fix production problems in order to reduce overall defect rates.
  • Compiled and distributed weekly feedback to team leaders to improve service time and quality while increasing productivity.

Sales Associate

Hella Frugal
Fremont, California
03.2017 - 06.2019
  • Photograph all items that will be uploaded onto online store
  • Accurately count materials, equipment, merchandise, or supplies in stock
  • Reporting discrepancies between physical counts and computer records
  • Developing or improving upon inventory management procedures
  • Stocking and distributing supplies, equipment or merchandise.

House Cleaner

Self Employed
Bay Area, California
01.2014 - 01.2017
  • Provide excellent customer service skills and a positive attitude
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Cleaned and organized kitchen and eating areas by washing dishes, removing trash and wiping down counters and surfaces.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.

Childcare Provider

4c's
Fremont, California
08.2011 - 05.2013
  • Communicated with parents regarding child's behavior, daily activities and concerns.
  • Served as positive role model, promoting healthy interpersonal behaviors.
  • Set up playroom and childcare areas for safety and cleanliness.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Enforced rules and managed behavior through developmentally appropriate discipline.

Stock Associate

Toys R Us
Newark, California
07.2009 - 08.2011
  • Managed inventory storage in clean and organized fashion.
  • Shelved new and returned inventory according to proper storage procedures.
  • Stocked shelves and storage areas with correct products.
  • Maintained effective team member communication.
  • Helped customers locate desired items and transfer oversized items to vehicles.

Education

Associate of Applied Science - Computer Science

Ohlone College
Fremont, CA
06.2023

High School Diploma -

American High School
Fremont, CA
06.2009

Skills

  • CRM Software
  • Order and Refund Processing
  • Call Volume and Quality Metrics
  • Computer Proficiency
  • Strong Analytical and Problem Solving Skills
  • Inventory Management
  • Problem Solving
  • Consistent Procedure and Protocol Use

Timeline

QA Analyst

NoiseAware
07.2021 - 10.2021

Customer Advocate

Icy Girl Box
06.2019 - Current

Sales Associate

Hella Frugal
03.2017 - 06.2019

House Cleaner

Self Employed
01.2014 - 01.2017

Childcare Provider

4c's
08.2011 - 05.2013

Stock Associate

Toys R Us
07.2009 - 08.2011

Associate of Applied Science - Computer Science

Ohlone College

High School Diploma -

American High School

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Joshua Jeffries