Joshua Jimenez
El Paso,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Case Manager - Executive Communications
MOVATE: IT
2022.01 - Current
- Respond on behalf of Company Executives (Ceo, Cfo)
- Achieve positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- determine and verify elegibility for program services, schedule appointments, process reimbursements.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- refer unresolved customer grievances to designated departments for further investigation.
Direct Support Professional
2 Casa Foster Care LLC.
2016.10 - 2021.01
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Technical Support Representative
ACS
2014.05 - 2017.08
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
- Process payments , assist customers with account maintenance, and terminations of service.
Education
High School Diploma -
Del Valle High School
El Paso, TX05.2007
Skills
- Case Management
- Records Management
- Bi-Lingual
- Organizational Skills
- Decision Making
- Client Assessment
- Written and Verbal Communication
- Critical Thinking
- Customer Service
- Active Listening
- Time Management
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Case Manager - Executive Communications
MOVATE: IT
2022.01 - Current
Direct Support Professional
2 Casa Foster Care LLC.
2016.10 - 2021.01
Technical Support Representative
ACS
2014.05 - 2017.08
High School Diploma -
Del Valle High School