Joshua J. Mueller
Monroe
Summary
Reliable customer service representative with a diverse skill set in issue resolution and communication. Proven track record of maintaining positive customer relationships while efficiently managing multiple tasks. Committed to enhancing customer satisfaction through attentive service and accurate information delivery.
Overview
11
11
years of professional experience
Work History
Inbound Customer Service Representative
consumers matter
Platteville
01.2008 - 06.2012
- Assisted customers with inquiries via phone and email communication.
- Resolved customer complaints in a timely manner.
- Handled escalated complaints with professionalism and empathy.
- Resolved product issues by applying company policies and procedures.
- Educated customers about products, services, and promotions offered.
- Developed and maintained positive customer relationships.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained updated knowledge of company's products and services.
Outbound Sales Call Center Agent
the charlton group
Monroe
08.2001 - 11.2007
- Conducted outbound sales calls to potential clients for product promotion.
- Conducted outbound calls to existing clients to promote company's products and services.
- Seized opportunities to upsell new product offerings to current customers and coached team to upsell.
- Collaborated with team members to improve sales strategies and techniques.
- Participated in training sessions to improve sales skills and product knowledge.
- Provided accurate product information such as features, pricing, availability.
Education
Some College (No Degree) - Industrial Engineering Technician Program
Blackhawk Technical College
Monroe, WiSkills
- Call center experience
- Inbound sales
- Sales strategies
- Customer engagement
- Complaint resolution
- Issue resolution
- Call handling
- Customer education
- Script adherence
- Data entry
- Ability to multitask
- Time management
- Independent contributor
- Communication skills
- Calm disposition
- Brand representation
- Plan comprehension
Accomplishments
- Completed 3 semesters at Blackhawk Technical College for the Industrial Engineering Technician Program., 3.94
- Extensive outbound sales experience
- Experienced inbound customer support
Timeline
Inbound Customer Service Representative
consumers matter
01.2008 - 06.2012
Outbound Sales Call Center Agent
the charlton group
08.2001 - 11.2007
Some College (No Degree) - Industrial Engineering Technician Program
Blackhawk Technical College