Summary
Overview
Work History
Education
Skills
Certification
Languages
Software
Notes
Timeline
Generic

Joshua Jochec

Cameron

Summary

Diligent IT Support Technician with proven track record in troubleshooting and resolving technical issues efficiently. Successfully aided users by providing timely and effective solutions, contributing to improved system performance. Demonstrated strong problem-solving abilities and excellent communication skills in user support and technical guidance.

Overview

7
7
years of professional experience
1
1
Certification

Work History

IT Help Desk Technician

Affordable Interior Systems Inc.
01.2025 - Current
  • Configured hardware, devices, and software to set up work stations for employees.
  • Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
  • Performed tests of functionality, security, and performance of different workstations and devices.

Grocery Clerk

Brookshire Brothers
10.2023 - Current
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.

Tobacco Cashier

Brookshire Brothers
10.2023 - Current
  • Ensured timely replenishment of tobacco displays, maintaining an attractive presentation that encouraged sales growth.
  • Reduced shrinkage rates by closely monitoring suspicious behavior and reporting potential theft cases promptly.
  • Increased customer satisfaction by providing efficient and friendly service at the tobacco cashier counter.
  • Supported team members during busy periods by stepping in as needed, fostering a collaborative work environment.
  • Developed strong rapport with regular customers by remembering preferences and engaging in friendly conversations.
  • Conducted age verification checks diligently for all tobacco product purchases in adherence to legal requirements.

Grocery Sacker

Brookshire Brothers
10.2023 - Current
  • Contributed to a positive work environment through proactive communication and collaboration with colleagues.
  • Participated in team meetings for continuous improvement of performance metrics.
  • Provided exceptional customer service, addressing questions or concerns regarding products or store policies.
  • Reduced cart clutter in the parking lot, ensuring timely retrieval and availability for customers.
  • Collaborated cross-functionally with other departments during promotional events or sales.
  • Enhanced store safety with prompt attention to spills, hazards, and proper signage placement.

Grocery Stocker

Brookshire Brothers
10.2023 - Current
  • Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
  • Answered customer questions and provided detailed product information.
  • Maintained strong product knowledge to better assist customers with their shopping needs and provide accurate information regarding items.
  • Facilitated timely product rotation, ensuring freshness and minimizing waste.

Cashier

Brookshire Brothers
10.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Customer Service Cashier

Brookshire Brothers
10.2023 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.

Assembly Line Packer

Affordable Interior Systems Inc.
10.2024 - 02.2025
  • Maximized productivity with fast-paced assembly line work while maintaining high levels of accuracy and quality control.
  • Contributed to a positive work environment with strong teamwork skills and proactive problem-solving abilities.
  • Streamlined workflow processes through regular equipment maintenance checks, identifying issues before they could cause delays or disruptions.
  • Exhibited strong attention to detail during the inspection process, quickly identifying any defects or inconsistencies in products being packed for shipment.
  • Promoted workplace safety by adhering to all safety protocols, regulations, and equipment guidelines.

Lawn Mower

Jochec Mowing Service
03.2018 - 10.2023
  • Mowed lawns of residential properties on weekly basis to maintain grass length.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Removed grass clippings and leaves from property using blower.
  • Removed rocks and other items from lawn for mower safety and clean appearance.
  • Adjusted mower height and speed settings to accommodate different types of terrain.
  • Improved lawn health by performing regular mowing, trimming, and edging tasks.

Education

Bachelor of Science - Computer Science

Sothern New Hampshire University
Manchester, NH
09-2028

Skills

  • Software installation
  • Application support
  • IT documentation
  • Hardware repair
  • Mobile device support
  • Security protocols
  • Incident reporting
  • Asset management
  • Problem resolution
  • Email configuration
  • Technical support
  • Microsoft outlook

Certification

ITF Fundamental Pro (ITF+) Testout

SafeMark Quick Reference: Food Safety for Food Handlers - Texas

Languages

English
Native or Bilingual
Spanish
Elementary
Tagalog
Elementary

Software

Software Troubleshooting

Diagnosing issues

Repairing application and printer errors

Notes

  • No Social Media Accounts

Timeline

IT Help Desk Technician

Affordable Interior Systems Inc.
01.2025 - Current

Assembly Line Packer

Affordable Interior Systems Inc.
10.2024 - 02.2025

Grocery Clerk

Brookshire Brothers
10.2023 - Current

Tobacco Cashier

Brookshire Brothers
10.2023 - Current

Grocery Sacker

Brookshire Brothers
10.2023 - Current

Grocery Stocker

Brookshire Brothers
10.2023 - Current

Cashier

Brookshire Brothers
10.2023 - Current

Customer Service Cashier

Brookshire Brothers
10.2023 - Current

Lawn Mower

Jochec Mowing Service
03.2018 - 10.2023

Bachelor of Science - Computer Science

Sothern New Hampshire University

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