Joshua Johnson
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Entertainer(Stand-up Comic/Writer)
- Entertain paying audiences at various clubs and venues
- Utilizing strong communication and interpersonal skills to attract clientele for paying venues, colleges, corporations, and private events
- Co-wrote an award-winning sitcom pilot(Just For Laughs 2021)
Lead Qualifier (Remote)
LQ Digital
01.2022 - 01.2023
- Enhanced company reputation by addressing customer concerns and resolving issues promptly.
- Exceeded daily outbound call quotas while maintaining high levels of customer satisfaction and engagement.
- Expanded the customer base by generating leads through targeted outreach initiatives such as referrals or cold calling campaigns.
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Followed-up on leads produced by outbound marketing campaigns based on established criteria.
- Met established attendance expectations and team revenue goals to achieve company objectives.
- Discovered qualified prospects within target markets to drive new sales opportunities.
- Reduced average call handling time without sacrificing quality through efficient use of resources and multitasking abilities.
- Demonstrated adaptability in navigating various CRM systems efficiently to optimize data entry accuracy and retrieval speed during calls.
- Overcame objections using friendly, persuasive strategies.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
Data Processor
Administep
01.2017 - 01.2018
- Scanning and converting medical documents for various insurance companies and hospitals around the country.
- Ensured timely completion of projects by prioritizing tasks and efficiently managing time.
- Maintained high level of data security by adhering to company policies, protocols, and confidentiality requirements.
- Adhered to strict deadlines for completing assigned tasks while maintaining a high degree of accuracy in all work performed.
- Applied data validation procedures to support and enforce data integrity.
- Located and corrected data entry errors and reported to management.
- Identified data errors and discrepancies and implemented swift corrections.
- Double checked accuracy of hard copy paperwork and rectified any issues.
- Verified accuracy of data before transcribing.
Sales Associate
Best Buy
01.2009 - 01.2010
- Assisting customers with technology questions, along with purchases of home computer needs and services
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Human Intelligence Collector
United States Army
01.2007 - 01.2008
- Supervised and conducted tactical HUMINT collection operations which included, but are not limited to, debriefings, interrogations and elicitations in English and foreign languages for positive intelligence and force protection information
Sales Associate
Best Buy
01.2006 - 01.2007
- Assisting customers with technology questions, along with purchases of wireless needs and services
Education
Diploma - Broadcasting
American Broadcasting School
Arlington, TX01.2009
H.S. Diploma -
P. D. Dunbar High School
Fort Worth, TX01.2007
Skills
- Conflict Resolution
- Creative Thinking
- Flexible Schedule
- Attention to Detail
- Audience Engagement
- Self-Driven and Motivated
- Interpersonal Communication
- Effective Multitasking
- Active Listening
- Collaborative Teamwork
- Emotional Control
Qualification Highlights
- Two years retail sales experience
- One year remote working experience
- one year high volume inbound/outbound call center experience
- Strong work ethic
- Flexible schedule
- Strong verbal communication skills
- Eye for detail and strong comprehension of direction
- Positive attitude
- Quick learner
References
- RJ Avery, 214-682-0598
- Mercedes Patterson, 214-236-5373
- Jeff Jordan, 214-282-0193
- Daniel Murphy, 817-986-4241
Timeline
Lead Qualifier (Remote)
LQ Digital
01.2022 - 01.2023
Data Processor
Administep
01.2017 - 01.2018
Sales Associate
Best Buy
01.2009 - 01.2010
Human Intelligence Collector
United States Army
01.2007 - 01.2008
Sales Associate
Best Buy
01.2006 - 01.2007
Entertainer(Stand-up Comic/Writer)
Diploma - Broadcasting
American Broadcasting School
H.S. Diploma -
P. D. Dunbar High School