Summary
Overview
Work History
Education
Skills
Timeline
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Joshua Jolly

Bowling Green,OH

Summary

  • Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
  • Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
  • Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

16
16
years of professional experience

Work History

FUL, Food Unit Lead

Chartwells Compass Group, BGSU
Bowling Green , OH
08.2023 - Current
  • I manage three restaurants, Hungry Howie's, The Burger Bar, and Al Dente, with Howie's being my main focus.
  • I support my crew members, and I back them up on day-to-day tasks.
  • I help cover the kitchen, prep, cook food for Al Dente, and do dishes.
  • I help develop team members, mainly working with student workers.
  • I do inventory for Hungry Howies
  • I manage the nightly operations, I am a closing manager.

V.I.P Service Representative

Little River Casino Resort
Manistee, MI
07.2017 - 02.2022
  • Greeted customers by name and answered inquiries in a professional manner.
  • Provided excellent customer service by addressing customer needs in a timely fashion.
  • Did bookings for the Hotel and the Spa.
  • Coronated V.I.P. Dinners and events.
  • Focused on Retention, making sure our guests felt welcomed and wanted.

Shift Manager

Mcdonalds
Ludington , MI
01.2009 - 06.2017
  • Developed and maintained positive working relationships with staff, customers.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Closing manager, enforced and maintained closing procedures.

Education

High School Diploma -

Mason County Central Highschool
Scottville, MI
05-2007

Skills

  • I Manage 3 restaurants
  • I do the inventory for Hungry Howie's
  • I am support for my team members
  • I do prep work, cooking in the BOH, bock of house kitchen
  • Nightly audit reports
  • Customer service
  • Food waste-reduction strategies
  • Employee growth

Timeline

FUL, Food Unit Lead

Chartwells Compass Group, BGSU
08.2023 - Current

V.I.P Service Representative

Little River Casino Resort
07.2017 - 02.2022

Shift Manager

Mcdonalds
01.2009 - 06.2017

High School Diploma -

Mason County Central Highschool

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Joshua Jolly