Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Jones

Old Hickory, TN,TN

Summary

Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.

Brake maintenance professional, prepared to deliver high-quality service in all aspects of brake systems. Proven track record of identifying and resolving issues to enhance vehicle safety. Focused on teamwork and achieving results, adaptable to changing needs, and skilled in mechanical diagnostics and repair.

Overview

10
10
years of professional experience

Work History

RV Service Technician

Dunlap RV
10.2023 - 04.2025
  • Increased customer retention by providing exceptional customer service, addressing concerns, and offering maintenance advice.
  • Streamlined repair processes by maintaining thorough documentation of work performed on each RV service order.
  • Reduced downtime for clients by performing preventative maintenance checks to identify potential problems before they escalated.
  • Enhanced team productivity by sharing knowledge and expertise with fellow technicians for efficient repairs.

Brake Technician

Carvana
05.2021 - 05.2022
  • Improved vehicle safety by performing thorough brake system inspections and diagnostics.
  • Prevented future issues by recommending appropriate preventative maintenance actions during service appointments.
  • Optimized workflow by maintaining and organizing tools, equipment, and workspaces for easy access and efficient use.
  • Minimized errors by double-checking work before releasing vehicles back to customers, maintaining a high level of quality control.
  • Performed basic repair for brake pads, calipers, tires and wheel alignments.
  • Performed comprehensive test drives after repairs, ensuring optimal performance and customer satisfaction.
  • Followed operating rules, procedures and standardized work initiatives.

Tire and Lube Technician

Gateway Tire
07.2019 - 05.2021
  • Kept shop areas neat, clean, and free of safety hazards.
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Improved customer satisfaction by providing timely and accurate tire and lube services.
  • Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
  • Balanced tires accurately to enhance vehicle stability and ensure smooth driving experiences for customers.
  • Maintained high standards of cleanliness in the work area to promote a safe environment for both employees and customers.
  • Ensured safety of customers'' vehicles by conducting thorough inspections of tires, brakes, and suspension components.

Assistant Manager

Bellacino's Pizza & Grinders
05.2017 - 07.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Shift Leader

Bellacino's Pizza & Grinders
06.2015 - 05.2017
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.

Education

High School Diploma -

James Madison High School
Norcross, GA
05-2018

Skills

  • Money handling
  • Team leadership
  • Customer service
  • Brake shoe replacement
  • Brake component lubrication
  • Brake pedal inspection
  • Electrical troubleshooting
  • Brake systems
  • Diagnostic skills
  • Oil change expertise
  • Wheel balancing
  • Tire installation

Timeline

RV Service Technician

Dunlap RV
10.2023 - 04.2025

Brake Technician

Carvana
05.2021 - 05.2022

Tire and Lube Technician

Gateway Tire
07.2019 - 05.2021

Assistant Manager

Bellacino's Pizza & Grinders
05.2017 - 07.2019

Shift Leader

Bellacino's Pizza & Grinders
06.2015 - 05.2017

High School Diploma -

James Madison High School

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Joshua Jones