Jonathan Hapner
Shipshewana,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
RV Service Technician
Lazy Days RV Elkhart IN
10.2023 - Current
- Explained vehicle systems operation to customers.
- Completed thorough inspections of trailers and campers to evaluate maintenance concerns and determine areas in need of repair.
- Monitored system and component recall database and notified supervisor of new advisories.
- Diagnosed and repair all problems found in recreational vehicles.
- Performed standardized tests and diagnostics procedures to identify fault locations and devise corrective actions.
- Notified supervisor of factors that could delay work completion.
- Installed newly purchased equipment in recreational vehicles.
- Improved customer satisfaction by diagnosing and repairing various RV issues in a timely manner.
Electrical Group Leader
Alliance RV
10.2021 - 10.2023
- Mentored team members to enhance their skillsets, resulting in higher-quality work and improved job satisfaction.
- Developed a collaborative work environment through open communication and regular team meetings, enhancing overall group performance.
- Initiated process improvements that optimized workflows, reducing bottlenecks and increasing overall efficiency.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
Head of PDI
The RV Factory
01.2017 - 10.2021
- Provided professional services and support in a dynamic work environment.
- Resolved problems, improved operations and provided exceptional service.
- Excellent communication skills, both verbal and written.
- Proven ability to develop and implement creative solutions to complex problems.
- Delivered services to customer locations within specific timeframes.
- worked with sales and customers to develop and customize products for the customers.
- did the electrical engineering for the custom-built trailers.
- Delivered units to customers as needed across the country.
- did a lot of customer relations for the company.
- traveled across country for serving unit if needed when customers couldn't come to the service unit
Electical Group Leader
Lakota Horse Trailers
06.2018 - 12.2020
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Adjusted machines to increase productivity for runs.
- Oversaw logistics and inventory management for storeroom.
- Inspected products and machines to maintain quality and efficiency.
Education
GED -
Goshen High School
Goshen, IN05.2002
Skills
- Roofing repair
- Preventive Maintenance
- Work Estimation
- Hydraulic systems
- Electrical testing
- Electrical systems troubleshooting
- Vehicle Inspection
- Safety Compliance
- Documentation abilities
- Appliance Repair
- Slide-out Mechanisms
- Cabinet installation
- Water Systems
- Window replacement
- Diagnostic Skills
Certification
RVTI Certified Level 1 technician
Timeline
RV Service Technician
Lazy Days RV Elkhart IN
10.2023 - Current
Electrical Group Leader
Alliance RV
10.2021 - 10.2023
Electical Group Leader
Lakota Horse Trailers
06.2018 - 12.2020
Head of PDI
The RV Factory
01.2017 - 10.2021
GED -
Goshen High School
RVTI Certified Level 1 technician
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