Bryan Lon

• Provide estimates for insurance and customer pay
• Enhance team productivity by prioritizing service and advising technicians on which work order needs to be done next.
• Give guidance to other technicians on how to repair or fix an issue they are having trouble with or advise them on how to do it quicker.
• Implement cost-saving measures through diligent evaluation of component functionality before recommending replacements or repairs.
• Ensure safety compliance with thorough inspections of electrical systems, plumbing, HVAC units, and structural components of RVs.
• Improve customer satisfaction by diagnosing and repairing various RV issues in a timely manner.
• Front counter customer service with parts, questions, concerns, or complaints.
• Speak with customers regarding their trailer and sell them on what needs to be done.
• Streamline repair processes by maintaining thorough documentation of work performed on each RV service order.
• Repair cosmetic damage to areas such as walls and floors.
• Install newly purchased equipment in recreational vehicles.
• Facilitate seamless communication channels between technicians and management to ensure the timely completion of tasks and overall operational efficiency.
• Operate forklift to move RVs around the lot.
• Demonstrate adaptability by servicing a wide range of RV makes and models while adhering to manufacturer guidelines.
• Mobile Rv Service

During my 13 year tenure with Cutting edge RV as Lead Technician I have acted as the Foreman/Manager without the title.

• Parts Manager for a year
• Rearranged parts department to better serve changing trends and keep workspaces organized.
• Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
• Ran the rental department
• Prepped the trailer for rent or sell then provided walk thrus.
• Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.

• Explained available rental options, rates, and full rental terms thoroughly to facilitate customer satisfaction.
• Reviewed incoming paperwork for completeness and accuracy, maintaining organized and accessible rental records.
• Delivered machines to customers after repair
• Diagnosed and repaired problems with welding machines
• Completed preventive maintenance on machines to enhance production and maintain quality.

While working at TWSCO, I also did mobile RV repair in my spare time.

• Applied preventive and predictive maintenance techniques to obtain optimal performance from RVs and systems.
• Improved customer satisfaction by providing timely and efficient RV repairs and maintenance services.
• Provided in-depth cleaning services for all models prior to sale and after repairs were completed.