Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Todd Hacker

Todd Hacker

Indian Harbour Beach,FL

Summary

Dynamic RV Service Technician with a proven track record at Camping World, excelling in electrical troubleshooting and HVAC systems. Enhanced customer satisfaction through timely repairs and personalized maintenance recommendations. Recognized for improving operational efficiency and fostering strong communication among team members, ensuring seamless service delivery and long-term client loyalty.

Overview

20
20
years of professional experience
3
3
Certification

Work History

RV Service Technician

Camping World
09.2023 - Current
  • Ensured safety compliance with thorough inspections of electrical systems, plumbing, HVAC units, and structural components of RVs.
  • Reduced downtime for clients by performing preventative maintenance checks to identify potential problems before they escalated.
  • Streamlined repair processes by maintaining thorough documentation of work performed on each RV service order.
  • Improved customer satisfaction by diagnosing and repairing various RV issues in a timely manner.
  • Facilitated seamless communication channels between technicians, service advisors, and management to ensure the timely completion of tasks and overall operational efficiency.
  • Demonstrated adaptability by servicing a wide range of RV makes and models while adhering to manufacturer guidelines.
  • Promoted long-term customer loyalty by offering personalized recommendations on RV maintenance and repair schedules based on individual usage patterns.
  • Maintained professional certifications through regular attendance at industry workshops, seminars, and webinars focused on emerging trends in the RV service sector.
  • Elevated shop reputation as a trusted source for accurate diagnostics using advanced diagnostic tools effectively in assessing complex issues within RV systems.
  • Expedited part replacement process by accurately identifying required parts and submitting orders promptly.

Education

RVIA Master Certification -

RVIA

Skills

  • Brake systems
  • Electrical troubleshooting
  • Suspension systems
  • Window replacement
  • Cabinet installation
  • Diagnostic skills
  • Battery maintenance
  • Mechanical aptitude
  • Sealant application
  • HVAC systems
  • Generator maintenance
  • Water systems
  • Appliance repair
  • Hydraulic systems

Accomplishments

  • Resolved product issue through consumer testing.
  • Achieved positive diagnoses by completing work with accuracy and efficiency.

Certification

  • CST - Certified Service Technician
  • PROPANE CERTIFICATION Training - 2007~Present
  • Certified ONAN GENERATOR CERTIFICATION.

Timeline

RV Service Technician - Camping World
09.2023 - Current
RVIA - RVIA Master Certification ,

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