Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Jones

Clinton Township,MI

Summary

Dependable professional with strong background installing, maintaining, and repairing systems and components.

Maintains equipment safety and performance with in-depth inspections and corrections.

Dedicated to quality and always professional.

Conscientious field service technician with several-year background managing installation, repair and maintenance tasks.

Talented at diagnosing errors and determining solutions. Accustomed to working flexible shifts and changing work schedules.

Overview

6
6
years of professional experience

Work History

Field Service Technician/Network Administrator

Enertron LLC
Clinton Township, MI
02.2020 - Current
  • Configured and maintained routers, switches, firewalls, wireless networks, and other network devices.
  • Installed, configured, upgraded, and troubleshot hardware components such as servers, PCs, and printers.
  • Created detailed documentation of all configurations, processes, and procedures related to the network environment.
  • Conducted routine maintenance tasks such as patching cables, replacing defective components, or reconfiguring equipment.
  • Installed and supported hardware and software for desktops, servers, and printers.
  • Worked as client-facing support with end users to solve problems related to hardware and software.
  • Participated in on-call shifts for holidays and weekends, in case of system or network-related emergencies.

Help Desk Technician

All Covered
Troy, MI
02.2019 - 02.2020
  • Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Performed troubleshooting to diagnose and resolve technical issues.
  • Ensured compliance with established standards, policies, and procedures.
  • Supported remote desktop connections for users requiring assistance off-site.
  • Configured, tested, and maintained the Office 365 environment for clients.
  • Managed devices and users in Active Directory and Microsoft Entra ID.

Education

CompTIA Network+ - Computer Networking

Frederick V. Pankow Center
Clinton Township, MI
07-2008

High School Diploma -

L'anse Creuse
Harrison Towship, MI
06-2008

Skills

  • Active Directory management
  • Hardware installation
  • Office 365 support
  • Network troubleshooting
  • System configuration
  • Software deployment
  • Troubleshooting Software
  • Disaster recovery

Timeline

Field Service Technician/Network Administrator

Enertron LLC
02.2020 - Current

Help Desk Technician

All Covered
02.2019 - 02.2020

CompTIA Network+ - Computer Networking

Frederick V. Pankow Center

High School Diploma -

L'anse Creuse

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