Joshua Jones
San Angelo
Summary
Dynamic and results-driven professional with a proven track record at Freddy’s Frozen Custard, excelling in customer service. Recognized for enhancing customer satisfaction and fostering teamwork. Skilled in cash handling and staff training, I bring a positive attitude and a commitment to operational excellence.
Overview
5
5
years of professional experience
Work History
Delivery Driver
Chick-fil-A
03.2025 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Hourly Manager
Freddy’s Frozen Custard and Steakburgers
02.2021 - 03.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
Texas Leadership Charter Academy
San Angelo, TXSkills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Cash handling and management
- Staff training
- Currency counting
Timeline
Delivery Driver
Chick-fil-A
03.2025 - Current
Hourly Manager
Freddy’s Frozen Custard and Steakburgers
02.2021 - 03.2025
High School Diploma -
Texas Leadership Charter Academy
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