Joshua Jones
Baltimore,MD
Summary
Resilient professional in emergency response, known for high productivity, and efficiency in completing critical tasks. Skilled in managing emergency situations, from dire medical calls to homes fully engulfed in fire.
These skills, coupled with the ability to understand and explain complex client-facing systems, and years in business management and development, have prepared me to excel in any career.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Firefighter
Baltimore City Fire Department
Baltimore, MD
12.2017 - Current
- Responded swiftly to emergency calls, prioritizing public safety during high-pressure situations.
- Executed fire suppression techniques to control and extinguish fires effectively.
- Conducted fire prevention education sessions for community members, enhancing public awareness and safety.
- Documented incident reports accurately, detailing actions taken and outcomes achieved during emergencies.
- Participated in continuous training programs, enhancing skills in emergency response operations.
- Maintained physical fitness through rigorous training routines, meeting the demands of the job.
- Operated emergency vehicles safely and efficiently, ensuring timely responses to incidents.
- Participated in search and rescue missions, utilizing specialized techniques to locate and assist victims.
Delivery Driver/Owner/Operator
Self Employed
Baltimore, MD
05.2021 - 11.2024
- Executed efficient route planning to minimize delivery times and fuel consumption.
- Maintained accurate documentation for deliveries and customer interactions.
- Ensured timely communication with customers regarding delivery status and schedule changes.
Client Support Specialist
Adp- Automated Data Processing
Baltimore, MD
07.2015 - 12.2017
- Resolved client inquiries effectively, ensuring high satisfaction rates through attentive support.
- Documented client interactions to enhance service delivery and maintain accurate records.
- Collaborated with cross-department teams to streamline support processes and improve response times.
Education
Bachelor of Science - Business
University of Baltimore
Baltimore, MD 04.2009 - 09.2015
Skills
- Emergency scene management
- Incident documentation
- Administration and management
- Customer support technologies
- Client relationship management
- Database management
- Strategic planning
Languages
Spanish
Professional
Certification
- EMT Maryland certified
- Emergency vehicle Driver certified
Affiliations
Member of the BCFD Honor Guard
Timeline
Delivery Driver/Owner/Operator
Self Employed
05.2021 - 11.2024
Firefighter
Baltimore City Fire Department
12.2017 - Current
Client Support Specialist
Adp- Automated Data Processing
07.2015 - 12.2017
Bachelor of Science - Business
University of Baltimore
04.2009 - 09.2015