Driven and dependable, with a proven track record at Retro Softwash Pro, I enhanced customer satisfaction through efficient service and maintenance. Skilled in machine operation and teamwork, I streamlined processes and participated in professional development, demonstrating a strong work ethic and attention to detail.
Hi, I’m
Joshua Kabay
Orlando,FL
Summary
Overview
7
years of professional experience
Work History
Retro Softwash Pro
Roof Wash Technician
08.2023 - 08.2024
Job overview
- Increased customer satisfaction by providing timely and efficient wash services.
- Participated in ongoing professional development opportunities like workshops/training sessions designed to enhance technical skills or further develop relevant soft skills such as customer service excellence or effective teamwork.
- Improved overall efficiency by regularly maintaining equipment, identifying issues early on, and resolving them promptly to avoid downtime or delays in service delivery.
- Streamlined the wash process with effective use of equipment and cleaning products.
Orlando Road Heros
Road Side Assistance Technician
06.2020 - 08.2023
Job overview
- Demonstrated versatility as a technician by successfully handling various makes and models of vehicles encountered during service calls.
- Reduced response times for service calls by efficiently establishing an efficient and agreeable "On-Call" duty schedule.
- Assisted customers in stressful situations, providing empathetic support while addressing their immediate needs.
- Adhered to all safety protocols during roadside assistance tasks, ensuring both personal and customer wellbeing.
McKibben's Power Sports
Honda Technician
01.2018 - 05.2019
Job overview
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained up-to-date knowledge of motorcycle technology advancements through continued education opportunities and professional development courses.
- Exhibited strong attention to detail in all aspects of repair work, preventing errors that could lead to costly rework or unsafe riding conditions.
- Promoted a positive team atmosphere by actively supporting colleagues during busy periods or when facing challenging repairs.
- Built lasting relationships with customers through genuine interest in their needs and consistent delivery of top-notch service experiences.
Education
Motorcycle Mechanic InstituteOrlando, FL
Honda Red Certification from Motorcycle Maintenance
11.2018
University Overview
Skills
- Machine Operation
- Safety Procedures
- Strong Work Ethic
- Teamwork and Collaboration
- Customer Service
- Honest and Dependable
- Time Management
- Attention to Detail
- Reliability
Timeline
Roof Wash Technician
Retro Softwash Pro
08.2023 - 08.2024
Road Side Assistance Technician
Orlando Road Heros
06.2020 - 08.2023
Honda Technician
McKibben's Power Sports
01.2018 - 05.2019
Motorcycle Mechanic Institute
Honda Red Certification from Motorcycle Maintenance
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