Joshua Kailiehu
Wailuku,Hawai'i
Summary
Experienced hospitality and tourism professional seeking a position at Hawaiian Airlines in the In-Flight Department as a Flight Attendant. Passionate about providing an authentic Hawaiian experience to guests through exceptional customer service and leadership skills. Dedicated to embodying the values of Po'okela, Lokahi, Ho'okipa, and Malama in every interaction.
Overview
4
4
years of professional experience
Work History
Guest Service Chief/Supervisor
Hawaiian Airlines
Kahului, Hawai'i
01.2024 - Current
- Monitored daily operations of the department, ensuring compliance with company and government policies and procedures.
- Assigned tasks to employees based on their strengths and weaknesses.
- Resolved guest complaints and conflicts between team members in a timely manner.
Guest Service Agent
Hawaiian Airlines
Kahului, Hawai'i
03.2022 - 12.2023
- Greeted guests with a friendly and welcoming attitude.
- Checked guests into the computer system accurately and efficiently.
- Assisted in resolving customer complaints in a courteous and professional manner.
Retail/Customer Service Associate
The Home Depot
Kahului, Hawai'i
09.2020 - 03.2022
- Greeted customers in a friendly and professional manner.
- Processed customer payments accurately and efficiently.
- Handled customer inquiries, complaints, and returns courteously and promptly.
Education
Associate's Degree of Hospitality and Tourism Management -
University of Hawaii - Maui College
Kahului, Hawai'iHigh School Diploma -
Kamehameha Schools Maui
Makawao, Hawai'iSkills
- Teamwork Skills - Boarding and Departure Gate Duties - Hawaiian Airlines Work alongside other employees to deplane, service, and board flights of 120 or more passengers, while adhering to regulations set by the Federal Aviation Administration and Transportation Security Administration; following company best practices and procedures while working with other departments (Ramp, Cargo, Load Control, and Ramp Control) to ensure a smooth transition of passengers, baggage and cargo to their final destination
- Motor Skills - Jet Bridge Operations - Hawaiian Airlines Understand the dynamics, physics, and safety principles of operating a multi-ton machine in proximity to aircraft, ground equipment, and ramp personnel, while utilizing fine motor skills with depth perception to safely meet and depart aircraft
- Computer Skills - Amadeus Altea Departure Platform - Hawaiian Airlines Conduct daily transactions involving baggage charges, flight accommodation, and seat allocation; learned the abilities of the Amadeus Platform and trained colleagues in the best practices of the system to use it at its highest efficiency
- Customer Service Skills - Guest Services - Hawaiian Airlines Attend to passenger concerns and resolve issues in accordance with company policy or on a case-by-case basis, applying employee discretion in cases where no definitive answer exists and work to increase guest satisfaction
LEADERSHIP EXPERIENCE
- Hawaiian Airlines Monthly Leadership Meeting - Attend and participate in a multi-department leadership meeting with supervisors from each Hawaiian island station via Microsoft Teams. Discuss operation concerns and provide insight and solutions based on existing company protocols.
- LEI 2022 Hospitality Event, HOST 280 Team Member - Assisted in the planning, designing, and implementation of the LEI 2022 Hospitality Event. Worked with a team of Hospitality Major students from the University of Hawaii Maui College to contact prospective vendors interested in showcasing their product or service to high school students interested in the hospitality field.
Timeline
Guest Service Chief/Supervisor
Hawaiian Airlines
01.2024 - Current
Guest Service Agent
Hawaiian Airlines
03.2022 - 12.2023
Retail/Customer Service Associate
The Home Depot
09.2020 - 03.2022
Associate's Degree of Hospitality and Tourism Management -
University of Hawaii - Maui College
High School Diploma -
Kamehameha Schools Maui