Joshua Kass
Columbus,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
PAC Representative 3
Spectrum
02.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations. Multiple new tasks learned.
- Worked well in a team setting, providing support and guidance. Mentored several new hire classes.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
IVR Representative 2
Spectrum
07.2020 - 02.2022
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Worked well in a team setting, providing support and guidance. Mentored several new hire classes.
Assistant Manager
Tide Cleaners
05.2016 - 05.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Gahanna Lincoln High School
Gahanna, OH06.2005
Skills
- Verbal Communication
- Excellent Communication
- Flexible and Adaptable
- Active Listening
- Analytical Thinking
- Critical Thinking
Timeline
PAC Representative 3
Spectrum
02.2022 - Current
IVR Representative 2
Spectrum
07.2020 - 02.2022
Assistant Manager
Tide Cleaners
05.2016 - 05.2020
High School Diploma -
Gahanna Lincoln High School
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