JOSHUA KEILMAN
Fair Oaks Ranch
Summary
Accomplished Retail Banker and graduate student with 5+ years of experience in high-pressure customer service roles, including leadership, aspiring to leverage outstanding interpersonal, customer-oriented, and problem-solving expertise in a collaborative team environment.
Overview
7
7
years of professional experience
Work History
Retail Banker
PNC Bank
San Antonio
06.2025 - Current
- Manages the customer experience by identifying opportunities to improve a customer's financial wellbeing and create loyalty while increasing share of wallet. From a variety of customer interactions, participates in proactive sales and service activities. Collaborates with ecosystem partners to grow customer's share of wallet.
Bartender
Lubbock Country Club
Lubbock
01.2022 - 09.2024
- Created an exceptional experience for country club members averaging 200 customers daily, resulting in improved customer retention and growth through relationship-building.
- Organized the planning, logistics, and execution of member services delivering quality results that ensured high-clientele needs were met.
Kitchen Manager
Chipotle Mexican Grill
Lubbock
01.2019 - 01.2022
- Promoted multiple times to highly sought after Kitchen Manager role.
- Oversaw operations for a team of 20 employees and ensured successful task delegation and sufficient training was in place to meet the desired company objectives.
- Managed health code standards and successfully met compliance conditions to avoid violations.
- Analyzed weekly delivery and inventory transactions and reduced waste and increased profitability.
Education
MBA - Master of Business Administration
Texas Tech University
Lubbock, Texas12.2026
Bachelor of Science - Studies of Personal Finance
Texas Tech University
Lubbock, Texas08.2024
Skills
- Sales expertise
- Customer-centric approach
- Leadership skills
- Problem resolution
- Team development
- Business management
- Microsoft Office proficiency
- Budgeting strategies
- Data interpretation
Volunteer Experience
National Hispanic Honors Society, member, 2017-2018, Promote top tier GPA candidates with high achievements in Spanish to improve scholarship opportunities.
Timeline
Retail Banker
PNC Bank
06.2025 - Current
Bartender
Lubbock Country Club
01.2022 - 09.2024
Kitchen Manager
Chipotle Mexican Grill
01.2019 - 01.2022
MBA - Master of Business Administration
Texas Tech University
Bachelor of Science - Studies of Personal Finance
Texas Tech University