Joshua Kenska
Elyria,OH
Summary
Skilled Ophthalmic Technician adept at evaluating complex eye diseases and cross-examining patient medical history to verify information. Prepares patients for ophthalmology tests and maintains all operating equipment. Friendly and accommodating with excellent workflow management and task delegation skills. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help the team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Ophthalmic Technician
Retina Associates of Cleveland
04.2019 - Current
- Improved patient satisfaction by providing efficient and accurate diagnostic testing.
- Enhanced clinic operations by assisting with patient scheduling, billing, and recordkeeping.
- Maintained a clean and organized work environment for optimal patient care and equipment maintenance.
- Reduced wait times for patients by efficiently managing appointment schedules and coordinating with other staff members.
- Increased patient understanding of their eye conditions through clear explanations and demonstrations of treatment plans.
- Assisted ophthalmologists in performing complex ocular procedures, ensuring high-quality patient outcomes.
- Optimized clinic efficiency by maintaining up-to-date knowledge of ophthalmic technology advancements and best practices.
- Collaborated with multidisciplinary teams to develop comprehensive care plans for patients with diverse needs.
- Ensured accuracy in diagnostic measurements by regularly calibrating ophthalmic instruments according to manufacturer guidelines.
- Demonstrated excellent communication skills when liaising between patients, physicians, and insurance companies regarding treatment options and costs.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Streamlined inventory management processes, reducing waste while maintaining necessary supplies for daily operations.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Assessed visual acuity using various testing methods such as Snellen charts or autorefractors, contributing to accurate diagnoses.
- Trained new ophthalmic technicians on clinic protocols, fostering teamwork within the practice.
- Skillfully performed tonometry tests to measure intraocular pressure, assisting in the early detection of glaucoma.
- Provided timely follow-up care for post-operative patients, ensuring successful recovery and addressing any complications promptly.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Measured and recorded visual acuity and color vision testing.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Identified issues during preliminary exam and addressed concerns with physician.
Sales Associate
Giant Eagle, Inc.
04.2019 - 04.2020
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Cashier/Customer Service
Joseph Beverage Center
11.2018 - 01.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Yard Worker
R E Rice Inc
05.2018 - 08.2018
- Improved yard efficiency by organizing tools and equipment for easy access and optimal workflow.
- Enhanced safety standards by conducting regular inspections of yard equipment and machinery.
- Reduced downtime with prompt maintenance of yard vehicles, ensuring their continuous functionality.
- Contributed to a clean work environment by performing daily trash removal, sweeping, and general upkeep tasks.
- Collaborated with team members to complete large-scale projects within assigned deadlines.
Cook/Prep/Cashier/Dishwasher
Ziggy's Pub and Restaurant
06.2017 - 08.2017
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Collaborated with the management team to develop new menu items based on customer feedback and preferences.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
- Showcased excellent knife skills for precise cutting and preparation of various ingredients.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Mentored junior cooks in refining their culinary skills through hands-on guidance during meal preparation processes.
- Ensured adherence to dietary restrictions like gluten-free or vegan options without compromising taste or presentation.
- Continuously updated personal knowledge about ingredient trends, nutritional demands/preferences resulting in well-informed adjustments to recipes.
Dietary Aide
Keystone Pointe
06.2016 - 05.2017
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Streamlined meal assembly processes for faster service without compromising quality or accuracy.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
- Contributed to the development of new menu items that aligned with current nutritional guidelines and patient preferences.
Education
No Degree - Marketing
Lorain County Community College
Elyria, OH08.2024
High School Diploma -
Keystone High School
Lagrange, OH06.2017
Skills
- Team Member
- Food Service
- Customer Service
- Food Prep
- Dietary aide experience
- Landscape maintenance
- Ophthalmology
- EMR systems
- Medical records
- Chart documentation
- Ophthalmic equipment expertise
- Ocular measurements
- Equipment Calibration
- Patient Relations
Additional Information
Throughout my years in High School I was involved in sports such as Basketball and Soccer. I was the team captain my sophomore and junior year for the Basketball team. I was also involved in Spanish Club and a local 4-H club. In the 4-H club I served as President for 2 years. Where I would take attendance and run meetings. Discussing old business and new business.
Assessments
Social media, Proficient, 03/01/23, Knowledge of social media techniques and analytics interpretation
Personal Information
- Relocation: Anywhere
- Title: Ophthalmic Technician
Work Authorization
Authorized to work in the US for any employer
Timeline
Ophthalmic Technician
Retina Associates of Cleveland
04.2019 - Current
Sales Associate
Giant Eagle, Inc.
04.2019 - 04.2020
Cashier/Customer Service
Joseph Beverage Center
11.2018 - 01.2019
Yard Worker
R E Rice Inc
05.2018 - 08.2018
Cook/Prep/Cashier/Dishwasher
Ziggy's Pub and Restaurant
06.2017 - 08.2017
Dietary Aide
Keystone Pointe
06.2016 - 05.2017
No Degree - Marketing
Lorain County Community College
High School Diploma -
Keystone High School