Joshua Kern
Palm Bay,FL
Summary
Hardworking and punctual Joshua works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.
Overview
18
18
years of professional experience
Work History
General Merchandise Expert
Target
Palm Bay, FL
10.2023
- Unloading Morning Truck, stocking shelves, collecting items for online orders, helping Guests
Front Desk
Planet Fitness
Melbourne, FL
01.2023 - 05.2023
- Maintaining the front desk area, Checking in members, Cleaning equipment and other areas of gym, Signing up and canceling memberships, Entering and updating insurance information, Selling items at front desk
Attractions Attendant
Universal Studios
Orlando, FL
08.2013 - 01.2022
- Providing guest assistance and atmosphere, Opening and closing procedure responsibilities, Opening Team Member of new attractions Escape from Gringotts (2014) and Fast & Furious (2018), Operate and oversee operation of coaster and motion simulator with Escape from Gringotts, Fast & Furious, Revenge of the Mummy, and Cat in the Hat, Ensuring guest safety and satisfaction, Promoting team member cohesiveness, Became a trainer at Fast and Furious February 2019 to February 2020, Trained over a dozen new team members in general operation and advanced operation training, House attendant at Halloween Horror Nights 2013 & 2017, Ensured guest flow through haunted houses, Provided guest safety during challenging walkthroughs, Maintained cleanliness of premises during event
Asst. Manager
Clearview Cinemas
Mt. Kisco, NY
10.2010 - 08.2013
- Balance cash registers to ensure daily cash is accounted for, Count inventory throughout building and maintain stock through daily administrative work, Balancing money safe and dropping daily profits, Ran building in absence of upper management, Provided assistance to team members in need, Creating schedules for team members and film showings, Finished daily administrative paperwork and sent it to corporate, Assisted with multiple locations between New York and New Jersey as a supportive member of management, Providing exceptional service by interacting with guests, answering questions, and resolving issues
Asst. Manager
Regal Cinemas
Boca Raton, FL
10.2005 - 09.2007
- Balance cash registers to ensure daily cash is accounted for, Count inventory throughout building and maintain stock through daily administrative work, Balancing money safe and dropping daily profit, Responsible for 25 team members schedules weekly, Scheduled according to guest flow, based on film popularity, Provided guidance to team members working during manager shifts, Completing nightly paperwork, Displaying and maintaining promotional material, Providing exceptional service by interacting with guests, answering questions, and resolving issues
Education
Bachelors Degree of Science in Film -
Full Sail University
08.2009
Skills
- Customer Service
- Interpersonal Skills
- Goal Setting and Prioritization
- Professionalism
- Self Motivation
Timeline
General Merchandise Expert
Target
10.2023
Front Desk
Planet Fitness
01.2023 - 05.2023
Attractions Attendant
Universal Studios
08.2013 - 01.2022
Asst. Manager
Clearview Cinemas
10.2010 - 08.2013
Asst. Manager
Regal Cinemas
10.2005 - 09.2007
Bachelors Degree of Science in Film -
Full Sail University