Joshua Kindred
Decatur,AL
Summary
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Mapco
08.2024 - Current
- Assisted in managing daily operations and maintaining store inventory levels.
- Executed staff scheduling, ensuring coverage during peak hours and events.
- Trained new employees on operational procedures and customer service standards.
- Monitored sales performance, identifying trends and recommending improvements.
- Resolved customer inquiries and complaints, fostering positive shopping experiences.
- Collaborated with team members to achieve store goals and enhance efficiency.
- Conducted regular audits of store processes, ensuring compliance with company policies.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Increased sales by 10 percent.
Customer Service Manager
Kroger
05.2018 - 01.2020
- Supervised daily operations, enhancing team productivity and customer satisfaction.
- Implemented training programs, improving staff performance and service quality.
- Resolved customer complaints efficiently, fostering positive relationships and loyalty.
- Analyzed feedback data to identify trends, driving improvements in service delivery.
- Developed and enforced service protocols, ensuring compliance with company standards.
- Coordinated inventory management processes, optimizing stock levels for customer needs.
- Mentored junior staff, promoting skill development and operational excellence.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Collaborated with cross-functional teams to enhance overall store performance and efficiency.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Reduced customer complaints by proactively identifying and addressing common issues.
- Oversaw creation of knowledge base to assist customers with self-service options.
- Conducted quarterly customer satisfaction surveys to identify areas for improvement.
- Coordinated with product development team to address frequent customer issues.
- Designed incentive programs to motivate staff and improve service levels.
- Tailored training content to meet specific needs of customer service representatives.
- Managed over 20 Employees
- Payroll
Education
High School Diploma -
Lee High School
Huntsville, AL05-2008
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Inventory control
- Customer relations
Languages
English
Native or Bilingual
Timeline
Assistant Store Manager
Mapco
08.2024 - Current
Customer Service Manager
Kroger
05.2018 - 01.2020
High School Diploma -
Lee High School