Joshua King Burin
Chennai
Summary
Dynamic Business Process Expert with a track record of streamlining operations and managing high-volume orders. Ability to build partnerships with stakeholders, ensuring accuracy and efficiency in order management.
Overview
12
12
years of professional experience
Work History
Business Process Expert
Ingram Micro India Private Limited
Chennai
09.2022 - Current
- Handling the entire process toward the Order processing includes products like ACER, ARISTA, ZEBRA, RUCKUS, APPLE, and NUMERIC.
- Handling Inventory Management.
- Effectively builds and maintains partnerships with sales, stakeholders, and team members at all levels across the company.
- Coordination with multiple teams, such as legal, finance, credit, purchasing, and warehouse (domestic and global).
- Working on vendor online sites to generate quote files and check the partner credentials.
- Collaborated with cross-functional teams to streamline operations and enhance workflow.
- Generated reports on process performance metrics such as cycle time, throughput rate, and error rates.
Associate Business Development Manager
MAX FINANCIAL SERVICES LTD
Madurai
11.2021 - 07.2022
- Attending Business appointments and Claims Settlement Processing
- Managed client relations to ensure satisfaction and retention of services.
- Identified new business opportunities through market research and competitive analysis.
- Maintained up-to-date records of all leads and accounts in the CRM system for tracking purposes.
Sales Manager
HDB FINICIAL SERVICE LIMITED
Madurai
03.2018 - 06.2020
- · Established relationships with key clients, while maintaining existing customer base.
- Monitored industry trends and competitor activities to stay ahead of the competition
- Organized sales meetings to discuss goals, strategies, and performance updates.
- Conducted regular performance reviews to assess team effectiveness and improve skills.
Customer Relationship Executive
BLUE MOUNT PAPER AND BOARDS LIMITED
Tirunelveli
09.2015 - 02.2018
- Collaborated with sales team to enhance customer service strategies.
- Developed and maintained strong relationships with key clients.
- Analyzed customer feedback to improve service quality and satisfaction.
- Coordinated with various departments such as marketing, sales, finance and operations for implementation of CRM initiatives.
Customer Relationship Officer
KENNET FOUNDATION
Madurai
06.2013 - 07.2015
- Assisted in training new staff on customer service protocols and best practices.
- Coordinated with various departments to address customer needs and streamline communication.
- Participated actively in team meetings focused on improving overall customer experience.
- Assisted with the development and implementation of marketing campaigns targeted at current customers.
Education
MBA - Human Resources And Finance
St. Michael Institute of Management
Madurai06-2011
Bachelor of Arts - B.COM
American College
Madurai06-2009
Skills
- MS OFFICE
- X-VANTAGE
- SAP (MDG)
- IMPULSE CRM
References
References available upon request.
Timeline
Business Process Expert
Ingram Micro India Private Limited
09.2022 - Current
Associate Business Development Manager
MAX FINANCIAL SERVICES LTD
11.2021 - 07.2022
Sales Manager
HDB FINICIAL SERVICE LIMITED
03.2018 - 06.2020
Customer Relationship Executive
BLUE MOUNT PAPER AND BOARDS LIMITED
09.2015 - 02.2018
Customer Relationship Officer
KENNET FOUNDATION
06.2013 - 07.2015
MBA - Human Resources And Finance
St. Michael Institute of Management
Bachelor of Arts - B.COM
American College
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