Joshua Knoepfle

Ziply Fiber

03.2006 - Current

Evaluated systems according to predetermined checklist and noted issues.
Inspected equipment to diagnose operational issues.
Explained diagnostic findings to customers and outlined repair or service options.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
Responded to customer inquiries quickly and professionally to increase satisfaction.
Installed copper and fiber data services for commercial customers
Installed and configured new devices and system components.
Efficiently troubleshot fiber-optic connections resulting in quicker restoration of services following outages.
Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
Collaborated with other technicians to troubleshoot and resolve technical issues.
Responded to service requests during and after business hours.
Performed preventive maintenance of telecommunications equipment.
Install/Troubleshoot DS0 and DS1 for utility and commercial customers
Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.