Owen Scourfield
IT Director
Savannah,GA
Overview
12
12
years of professional experience
11
11
Certifications
Work History
Assistant Director, IT Operations
The Kessler Collection
Savannah, GA
06.2023 - Current
- Create Global IT Strategy for the Kessler Collection
- Manage the IT Team across multiple states & regions
- Implemented the Change Control process
- Automated Offboarding & Offboarding via PowerShell
- Automated Outage recovery for Key business applications removing the need for Manual intervention
- Mentored, Trained, and empowered team members to learn automation techniques
- Created Detailed documentation & SOP's
- Created yearly IT CAPEX & OPEX Budgets for 12 Hotel Properties across the USA
- Lead resource regarding Network / Firewall Design & Implementation (Fortigate / Cisco)
Director of Cloud Ops & Security
Kandy Communications
Raleigh, NC
01.2022 - 06.2023
- Architected & Implemented the Change Control & Post incident process resulting in 35% fewer outages
- Jira Administrator, Expert & Lead automation resource
- Implemented DevOps practices, resulting in a 35% increase in team collaboration and effectiveness
- Created, Documented & enforced ITSM policies & procedures improving service stability by 40%
- Managed 30 team members across multiple countries.
- Utilized Ansible to automate manual tasks across multiple Linux servers such as package updates
Senior Lead Cloud Engineer
Brightlink
Atlanta, GA
05.2021 - 01.2022
- Manager & Lead Engineer of the Cloud Operations Support Team
- Migrated Large customers from existing platforms to Brightlinks leading to a 20% increase in revenue
- Implemented Jira Service management to provide KPI Statistics to highlight areas for improvement
- Automated Manual repeatable tasks to reduce overhead costs related to repeatable tasks
- Implemented & Utilized AWS S3 buckets for call recording storage
Solutions Architect
TeleData Inc
Goshen, IN
05.2018 - 05.2021
- Lead engineer for Network Services & Telecommunication Installs
- Architected & installed network design for large customers with 30k SIP Endpoints
- Installed & designed large scale wireless network supporting 15k concurrent clients for RV show
- Utilized PowerShell to automate office 365 related tasks along with system administration tasks
System & Network Administrator
Morryde International
Elkhart, IN
01.2017 - 05.2018
- Migrated multiple locations from Legacy PBX to Cloud PBX's resulting in significant cost savings
- Developed a Custom Helpdesk utility tailored to the organization's needs
- Spearheaded Migration from multiple On-premises exchanges to Office 365 across multiple locations
Tech Support Specialist
Site Enhancement Services
South Bend, IN
03.2015 - 01.2017
- Implemented VoIP system to replace legacy PBX system reducing cost by 50%.
- Configured nightly backups using Dell AppAssure & Veeam to meet disaster recovery requirements
- Virtualized physical servers into Hyper-V cluster to improve performance and remove legacy debt
IT Specialist
Computershare
Bristol, UK
09.2013 - 01.2015
- SOC - Monitored, prevented, detected, and investigated cyber threats
- Produced technical documentation for training purposes
Education
BSc - Forensic Computing
University of South Wales
09.2013
Skills
- Management - Incident Management
- Change Control Process
- Budgeting
- Road Mapping
- ITSM - Jira Service Management
- Confluence
- Opsgenie
- Kanban
- ManageEngine
- SDP
- Technical - Linux
- Windows Server
- PowerShell
- Intune
- AD
- Azure AD
- Group Policy
- DNS
- DHCP
- O365
- DevOps - Ansible
- Docker
- Itential
- Webhooks
- Virtualization - VMWare
- Hyper-V
- Azure
- AWS
- Tools - Grafana
- HEPIC
- VoIPMonitor
- Wireshark
- Slack
- OpManager
- Solarwinds
- Druva
- Rubrik
- VoIP - SIP
- RTP
- SIP Trunking
- UCaaS
- CCaaS
- Netsapiens
- 3CX
- 8X8
- Mitel
- ShoreTel
- Ring Central
- Session Border Controllers - Sansay
- Ribbon
- Info Sec - Crowdstrike
- FTK
- NMAP
- FortiGate
- SonicWALL
- Cisco
- F5
- Ubiquiti
- Palo Alto
- Hospitality - Opera
- Agilysis
- Freedompay
- Visionline
- Onity
- Mobile Key
Certification
- Ubiquiti - Full Stack Professional (UFSP)
- Ubiquiti - UniFi Enterprise Wireless Admin (UWA)
- SSCA - Elite SIP Training
- Guidance Software - Computer Forensics 1
- 3CX - Advanced Certified Engineer (V18 & V20)
- ShoreTel - Unified Communications System Installer
- Mitel - Mivoice Office 400 Certified Engineer
- Mitel - Mivoice Hospitality Certified Engineer
- Grandstream - Certified Specialist
- RingCentral - Creating and Configuring Users
- RingCentral - Using Live Reports
Summary
Innovative & Approachable Director ๐จ๐ ๐๐ฅ๐จ๐ฎ๐ ๐๐ฉ๐๐ซ๐๐ญ๐ข๐จ๐ง๐ฌ & ๐๐๐๐ฎ๐ซ๐ข๐ญ๐ฒ ๐ฐ๐ข๐ญ๐ก 10+ ๐ฒ๐๐๐ซ๐ฌ ๐จ๐ ๐๐ฑ๐ฉ๐๐ซ๐ข๐๐ง๐๐ ๐ข๐ง ๐๐, ๐๐จ๐๐, ๐๐ง๐ ๐๐๐ฅ๐๐๐จ๐ฆ๐ฆ๐ฎ๐ง๐ข๐๐๐ญ๐ข๐จ๐ง๐ฌ. I help companies to implement ITSM policies, processes, and procedures. I also create detailed documentation while assisting in the transition from standard operations to cloud operations & DevOps methodologies.
๐๐จ๐ฆ๐ ๐๐ฑ๐๐ฆ๐ฉ๐ฅ๐๐ฌ ๐ข๐ง๐๐ฅ๐ฎ๐๐:
โข Spearheaded the design and led the implementation of a โ๐๐จ๐ฌ๐ญ ๐๐ง๐๐ข๐๐๐ง๐ญ ๐๐๐ฏ๐ข๐๐ฐโ process that occurs after every service, impacting incidents to discuss preventative actions & prevent re-occurrence.
โข Designed & Implemented "๐๐ก๐๐ง๐ ๐ ๐๐จ๐ง๐ญ๐ซ๐จ๐ฅ ๐ฉ๐ซ๐จ๐๐๐ฌ๐ฌ๐๐ฌ" for all production changes to ensure that they are peer-reviewed by knowledge experts and the CAB team resulting in a significant cut in service-impacting issues.
โข Created "๐๐ข๐ซ๐ ๐๐ฎ๐ญ๐จ๐ฆ๐๐ญ๐ข๐จ๐ง" to automatically generate tickets from third-party monitoring tools such as OPManager, Grafana, and SNMP traps and automatically assign them to the correct teams which improved reactive times drastically.
โข Using PowerShell, I have created a "๐๐ฎ๐ฌ๐ญ๐จ๐ฆ ๐ก๐๐ฅ๐ฉ ๐๐๐ฌ๐ค ๐ญ๐ข๐๐ค๐๐ญ ๐ซ๐๐ฉ๐จ๐ซ๐ญ๐ข๐ง๐ ๐ญ๐จ๐จ๐ฅ" that users can run on their desktops to enter tickets while, on the backend, the tool, automatically collects event log reports to correlate with issues. This led to a more effective IT department due to automatically getting the required details without having to inconvenience the user who is having these issues.
I get excited about opportunities where Iโm learning new processes & technologies while being able to work with & assist highly skilled engineers to develop their skills in both the IT & telecommunications space to push our careers and industry to the next level.
I love connecting with and getting to know new people. You can reach me here or at ๐จ๐ฐ๐๐ง.๐ฌ๐๐จ๐ฎ๐ซ๐๐ข๐๐ฅ๐@๐จ๐ฎ๐ญ๐ฅ๐จ๐จ๐ค.๐๐จ๐ฆ.
Work Availability
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Timeline
Assistant Director, IT Operations
The Kessler Collection
06.2023 - Current
Director of Cloud Ops & Security
Kandy Communications
01.2022 - 06.2023
Senior Lead Cloud Engineer
Brightlink
05.2021 - 01.2022
Solutions Architect
TeleData Inc
05.2018 - 05.2021
System & Network Administrator
Morryde International
01.2017 - 05.2018
Tech Support Specialist
Site Enhancement Services
03.2015 - 01.2017
IT Specialist
Computershare
09.2013 - 01.2015
BSc - Forensic Computing
University of South Wales
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