Joshua Kosar
Rochester,NY
Summary
Proven track record in enhancing customer satisfaction and managing over 600 client accounts at Paychex Insurance Agency, demonstrating exceptional CRM proficiency and customer engagement. Skilled in both advanced carpentry and strategic account management, consistently delivering tailored solutions and high-quality results. Excelled in fostering long-term partnerships through meticulous attention to detail and proactive problem-solving.
Overview
6
6
years of professional experience
Work History
Health Insurance Account Representative
Paychex Insurance Agency
10.2021 - 02.2024
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Kept detailed records of customer interactions for optimal traceability.
- Implemented customized account plans to meet individual client needs while working directly with carriers.
- Managed a book of 600+ clients, ensuring timely delivery of products and services while maintaining strong relationships with clients.
- Analyzed accounts for delinquencies and other ongoing issues.
- Collaborated with internal teams to develop tailored solutions for key accounts, fostering long-term partnerships.
Carpenter
Edwards Design Group
04.2021 - 10.2021
- Completed installations of building structures, trim, flooring, and cabinetry.
- Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve desired results.
- Specialized in specific carpentry tasks such as framing, finish work, or restoration projects to provide clients with tailored services and high-quality results.
- Demonstrated close attention to detail to verify quality and accuracy of work.
Uber Partner
Uber Eats
11.2020 - 04.2021
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
Carpenter
Innes Construction
01.2019 - 11.2020
- Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve desired results.
- Completed installations of building structures, trim, flooring, and cabinetry.
- Specialized in specific carpentry tasks such as framing, finish work, or restoration projects to provide clients with tailored services and high-quality results.
- Demonstrated close attention to detail to verify quality and accuracy of work.
Carpenter
Edwards Design Group
10.2017 - 01.2019
- Completed installations of building structures, trim, flooring, and cabinetry.
- Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve desired results.
- Specialized in specific carpentry tasks such as framing, finish work, or restoration projects to provide clients with tailored services and high-quality results.
- Demonstrated close attention to detail to verify quality and accuracy of work.
Skills
- Customer Engagement
- CRM proficiency
- Customer Relationship Management
- Account Management
Timeline
Health Insurance Account Representative
Paychex Insurance Agency
10.2021 - 02.2024
Carpenter
Edwards Design Group
04.2021 - 10.2021
Uber Partner
Uber Eats
11.2020 - 04.2021
Carpenter
Innes Construction
01.2019 - 11.2020
Carpenter
Edwards Design Group
10.2017 - 01.2019
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