Madeline Brown
Marc Scherrer State Farm Agency
BUFFALO,NY
1
Certification
9
years of professional experience
Dedicated Insurance Account Representative with proven skills in customer service, problem-solving, and relationship building. Committed to enhancing client satisfaction through effective communication and tailored insurance solutions.
Results-driven professional with experience in the insurance industry, skilled in analyzing client needs and implementing process improvements. Known for strong attention to detail and organizational skills, contributing to enhanced operational efficiency and customer retention.
Work History
Insurance Account Representative
6 Months- Provided training and mentorship to new representatives on product offerings and best practices.
- Analyzed market trends to identify opportunities for growth in client base.
- Implemented process improvements that enhanced operational efficiency within the office.
- Led initiatives for community outreach, increasing brand visibility and local engagement.
- Enhanced sales skills through ongoing training initiatives, staying current on industry trends and best practices in personal lines insurance sales.
- Participated in regular sales meetings to discuss performance metrics, strategies for improvement, and share best practices among colleagues.
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Analyzed clients' insurance needs to provide tailored coverage solutions and risk assessments.
- Educated clients on policy features, options, and claims processes to ensure informed decisions.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Followed up promptly with interested clients to close sales.
- Developed sales strategies to increase sales of insurance policies.
- Negotiated contracts with clients to establish best coverage with lowest cost.
- Educated clients on insurance policies and procedures.
- Calculated premiums and established payment methods for sales.
- Collected premiums on or before effective date of coverage.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Insurance Account Representative
4 Months- Managed client accounts, ensuring accurate policy information and timely updates.
- Developed strong relationships with clients, enhancing customer satisfaction and
retention. - Conducted thorough needs assessments to recommend suitable insurance products.
- Collaborated with underwriting team to streamline policy approval processes.
- Worked closely with sales teams to generate leads for prospective clients through networking events, referrals from existing customers, or cold calling efforts.
- Educated clients about risk mitigation strategies, empowering them to make informed decisions about their insurance coverage.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues related to insurance policies.
- Provided exceptional customer service through clear communication, proactive problem-solving, and personalized support during the claims process.
Customer Service Representative
5 Months- Collaborated with underwriters to assess risks and determine coverage terms for complex cases.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
Teacher Assistant
3 Months- Supported classroom activities, fostering a positive learning environment for diverse learners.
- Assisted lead teacher in developing and implementing curriculum tailored to individual student needs.
- Coordinated with parents and staff to address student progress and behavioral concerns effectively.
- Managed classroom materials, ensuring an organized and resourceful educational space for children.
- Developed age-appropriate learning resources that enhanced children's cognitive and social development.
- Contributed to a more organized classroom setting by maintaining accurate records on student attendance, assignments, and progress reports.
Pet Groomer
3 Years 1 Month- Performed grooming services including bathing, trimming, and nail clipping for various dog breeds.
- Developed improved grooming processes that increased efficiency and reduced wait times for clients.
- Maintained inventory of grooming supplies, ensuring availability while minimizing waste and costs.
- Improved pet hygiene by providing thorough grooming services, including bathing, brushing, and hair trimming.
- Maintained a clean, organized workspace to ensure the health and safety of both pets and staff members.
- Prevented injuries by safely handling pets of various sizes and temperaments during grooming sessions.
- Reduced stress for anxious pets with gentle handling techniques and calming environments during grooming sessions.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Educated clients on proper at-home grooming practices to maintain their pets'' overall health between appointments.
- Ensured high standards of cleanliness and sanitation in grooming areas to promote pet health.
- Educated pet owners on proper grooming techniques and pet care best practices during consultations.
- Managed scheduling for grooming appointments to optimize workflow and client satisfaction.
Team Member
4 Years- Assisted customers in selecting pet supplies and products to meet their needs.
- Maintained inventory accuracy through regular stock checks and organization of merchandise displays.
- Collaborated with team members to ensure efficient store operations during peak hours.
- Educated customers on proper pet care techniques and product usage for enhanced satisfaction.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Assisted with inventory counts and stocking of merchandise.
Education
High School Diploma
High School Diploma
Skills
Claims processing
Goal-oriented mindset
Insurance products
Underwriting
Customer service
Problem-solving
Teamwork
Attention to detail
Problem-solving abilities
Multitasking
Reliability
Quotes and sales
Excellent communication
Critical thinking
Organizational skills
Active listening
Effective communication
Adaptability and flexibility
Customer engagement
Client needs analysis
Relationship building
Data entry
Interpersonal skills
Professionalism
Policy changes
Auto insurance
Policy Knowledge
Billing inquiries
Insurance coverage verification
Time management abilities
Certification
- Property and Casualty Insurance Agent
5/2025-12/2027
Timeline
Insurance Account Representative
Marc Scherrer State Farm Agency
02.2026 - CurrentRead More
Insurance Account Representative
Joe Czaja State Farm
09.2025 - 01.2026Read More
Customer Service Representative
GEICO, Government Employees Insurance
04.2025 - 09.2025Read More
Teacher Assistant
Doodle Bugs! Children's Learning Academy
01.2025 - 04.2025Read More
Pet Groomer
Pet Supplies Plus
05.2021 - 06.2024Read More
Team Member
Pet Supplies Plus
06.2017 - 06.2021Read More
High School Diploma
Read More
North Tonawanda High School
High School Diploma
Read More