Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carla Lawrence

Covington,GA

Summary

Highly-motivated individual with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Insurance Account Representative

National Life Group
Covington, Georgia
02.2024 - Current
  • Created insurance policies for new customers and renewed existing policies.
  • Analyzed risk profiles of potential customers and provided advice on appropriate coverage levels.
  • Provided guidance to clients in understanding their policy coverage options.
  • Prepared reports summarizing customer activity, including information about premiums paid, claims filed, and renewals processed.

Newborn Care Specialist

Self- Employed
Covington, GA
09.2009 - 02.2024
  • Developed individualized care plans for each infant based on family needs.
  • Assisted parents with breastfeeding techniques and provided lactation support.
  • Monitored infants' growth and development progress and reported any concerns to parents.
  • Instructed new parents in safe sleep practices, proper swaddling techniques and burping methods.
  • Supported mothers postpartum by providing emotional support during the adjustment period of having a new baby in the home.
  • Have worked with over 50+ clients over a 15 year period.

Education

Penn Foster High School
Scottsdale, AZ

Associate of Applied Science - Medical Assisting

Penn Foster College
Scottsdale, AZ

Skills

  • Goal-oriented mindset
  • Insurance product knowledge
  • Claims Processing
  • Financial Acumen
  • Lead Development
  • Customer Service
  • Phlebotomy
  • Client Consultations
  • Records Maintenance
  • Critical Thinking

Certification

  • Phlebotomy Certification
  • Insurance License
  • CPR Certified
  • Night Nurse Certification

Timeline

Insurance Account Representative

National Life Group
02.2024 - Current

Newborn Care Specialist

Self- Employed
09.2009 - 02.2024

Penn Foster High School

Associate of Applied Science - Medical Assisting

Penn Foster College

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Carla Lawrence